JOB TITLE: Field Service Engineer
INDUSTRY: Robotics
LOCATION: North Midlands (1 hour from Telford)
SALARY: £40 – 45k+ company car and other additional benefits
Job Purpose
To work as part of a small, professional Field Service Team providing service, support and maintenance to our Customers throughout the UK and Ireland.
Job Overview
* Provide repair and maintenance services to Customers in-house and on-site.
* Complete all relevant documentation relating to both robot/equipment performance and Field Service calls.
* Work with Technical Manager to promote services portfolio to customers
* Complete all necessary processes for Stock maintenance and visibility.
* Integrate and work with the existing Service and Applications Team
Main Responsibilities
* Provide Customers with repair services either in-house or on-site, alongside services for troubleshooting, maintenance and basic programming for our robots on scheduled, emergency or 24/7 basis.
* Diagnose, repair and maintain both 4- and 6-axis robot systems and associated controllers.
* Respond to customer service issues by telephone / electronic means as required.
* Document robot and related equipment performance, reporting the results for the purpose of troubleshooting, repair and restart of customer robot systems.
* Complete detailed Field Service reports for all customer calls, document any service interventions in...