Step into a rewarding fixed-term role offering hybrid working, career development opportunities and a supportive team culture with a respected social housing provider supporting Birmingham and the wider West Midlands. This Home Ownership Administrator position gives you the opportunity to provide vital administrative support across leasehold and home ownership services, deliver excellent customer service to residents and stakeholders, and maintain accurate records and enquiries, all while working in a collaborative environment that supports your professional development. You’ll be joining a committed and passionate team in Birmingham, known for delivering excellent services and valuing the people who deliver them. With a healthy mix of office-based and remote working, this is a great opportunity to grow your career in social housing while maintaining a strong work-life balance. I’d love to hear from anyone with experience as a Home Ownership Administrator, Property Administrator, Housing Administrator, or in a customer service or administrative support role within housing, property management or a similar sector, who is ready to hit the ground running in a busy, rewarding role. In this position, you will be: • Responding to home ownership and leasehold related queries from customers, stakeholders and colleagues via email and telephone • Processing refunds accurately and efficiently • Managing and monitoring t...