Overview
Are you passionate about tourism and enjoy engaging with people? If so, this opportunity is perfect for you. Our client is seeking enthusiastic and customer-focused individuals to join their team as Seasonal Visitor Information Advisors. This role offers a great opportunity to promote tourism and enhance visitor experiences at Hillsborough Forest. If you thrive in dynamic environments and take pride in delivering excellent customer service, we would like to hear from you.Role Details
Hours per week: Flexible
Rate:
PAYE: £13.26 per hour
Location: Market Square, Lisburn, Lisburn and Castlereagh, BT28 1AG, United Kingdom
Key Responsibilities
As a Seasonal Visitor Information Advisor, your responsibilities will include:
* Providing a warm and friendly welcome to visitors at the Hillsborough Forest Visitor Information Trailer.
* Sharing detailed information about local attractions, tours, events, dining options, and transportation across Lisburn & Castlereagh and Northern Ireland.
* Ensuring the Visitor Information Trailer is well-stocked with up-to-date tourism materials and brochures.
* Recording and monitoring visitor enquiries, maintaining accurate records.
* Conducting visitor satisfaction surveys to gather feedback.
* Collaborating with local tourism partners and relevant departments to support a seamless visitor experience.
* Occasionally assisting with off-site events and activities.
* Promoting the areas unique offerings through excellent customer service and support of the wider tourism strategy.
What Were Looking For
Essential:
* A minimum of 5 GCSEs (or equivalent) at Grade AC, NVQ Level 2 or above.
* At least one year of customer service experience, ideally in a visitor-facing or hospitality role.
Desirable:
* One year of experience in a tourism-related role, such as visitor information services, hospitality, or retail.
* Proven sales skills would be advantageous.
General Requirements:
* Flexibility to work outside of traditional hours when required.
* A positive attitude and a strong commitment to delivering high-quality customer service.
Day-to-Day Responsibilities
Your typical workday may include:
* Greeting and assisting visitors with tailored recommendations.
* Organising materials and ensuring the Visitor Information Trailer remains well-stocked.
* Engaging with visitors to gather feedback through surveys.
* Working with team members and partners to deliver a consistent service.
* Representing the team at occasional off-site events.
Work Schedule
* May, June and September: Friday to Sunday, 10am 4pm
* July and August: Daily, 10am 4pm
This role operates on a zero-hours basis, offering flexibility.
Benefits
* Competitive hourly rate of £13.26 (PAYE)
* Opportunity to work in a scenic outdoor environment at Hillsborough Forest
* Valuable experience within the tourism and hospitality sector
* Supportive team environment
* Flexible working hours
If you are ready to contribute to delivering a high-quality visitor experience and showcase the best of Lisburn & Castlereagh, apply now to join the team as a Seasonal Visitor Information Advisor.
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