Do you want to apply your communication and problem-solving skills in a role that provides variety and flexibility?
Do you have excellent communication skills?
Do you thrive in a fast-paced, changing environment?
Do you enjoy working to tight deadlines?
If so, we would love to hear from you!
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.
We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.
We’re recruiting a Customer Delivery Team Leader to provide expert leadership within APHA Scotland Field Services. In this pivotal role, you’ll lead a dedicated team to deliver key targets that meet both policy and customer needs.
You’ll manage team performance, conduct and attendance—implementing improvement plans where necessary—and embed new administrative processes with flexibility and precision. From supervising day-to-day operations and maintaining accurate records, to contributing to management meetings and wider APHA programmes, you’ll ensure actions are delivered on time and to standard. You’ll also offer guidance and support across teams, championing best practice in procedures and service delivery.
As a Customer Delivery Team Leader, your role will involve a wide range of tasks and responsibilities including, but not limited to the following:
Performance Management (team)
* Take responsibility for the team and its outputs.
* Ensure work is carried out in the most effective and efficient way to utilise skills, knowledge and resource capacity.
* Champion diversity and inclusion.
Target Delivery
* Ensuring the timely completion of tasks in line with quality standards.
* Provide senior management with timely updates on any operational issues.
Responding to emergencies
* Being flexible to adapt to changing situations across Scotland and responding with energy and commitment to take on additional tasks that may be outside the normal day to day duties.
* Motivating those in your team to respond to changing demands, providing support and guidance.
Leading Change, Improvements and Performance
* Championing and providing support to colleagues and senior management to identify, inform and embed relevant process changes, best practice and benefit of Continuous Improvement (CI) across Scotland Field Delivery.
* Ensuring that those within the team are kept informed of relevant process changes and the reasons for them.
* Undertake training and promote any CI initiatives and training sessions in line with business strategies.
* Ensuring that the team are upskilled and can implement new ways of working and do so effectively.
* Reporting to the senior management team progress updates relating to delivery of work areas.
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