Hours: Full time, 37.5 hours per week, (8:00-18:00, Monday- Friday, Monday/Thursday as non-working day).
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.
Overall Aim:
To provide high-quality, compassionate continuity of care to patients through efficient administrative duties and effective communication supporting aligned GP Team, whilst remaining flexible to work across all GP Teams and sites to ensure smooth daily operations.
Key Responsibilities:
* Assist GPs ensuring smooth delivery of processes. Prioritising tasks including incoming Animas, clinical system tasks and outbound referrals in line with clinical timescales and protocols.
* Efficiently book appointments by telephone and text message, ensuring accurate information dissemination and in line with documented processes
* Manage GP team referrals, addressing queries and request promptly, ensuring targets are met.
* Process inbound documents in line with processes maintaining strict confidentiality and data protection standards
* Utilise protocols and stay updated on process changes
What we're looking for
* At least grade C/D in GCSE numeracy and literacy, desirable higher level of education.
* Proven experience in general practice, particularly in reception or patient services, or a similar environment.
* Experience in customer or patient services, particularly in dealing with the public.
* Supervisory experience or demonstrated potential in this area.
* Proficient in using computerized systems and previous experience in patient care.
* Excellent interpersonal, customer service, and communication skills, both verbal and written.
* Attention to detail, especially in following processes and completing repetitive tasks.
* Ability to follow instructions and manage difficult situations.
* Strong organizational skills and computer literacy.
* High standards for self and team, with a strong team spirit.
* Knowledge of General Practice Reception processes and systems (e.g., EMIS, Anima, Accurx and Outlook).
What we can offer you
* 5 weeks holiday pro rata PLUS bank holidays
* NHS pension scheme membership with a 14.38% employer contribution rate
* Employee Wellbeing initiatives
* Employee Assistance Programme
* Cycle to work scheme
* Monthly employee award
* Investment in developing your skills and progression opportunities, across the Partnership
* First consideration for other internal recruitment opportunities
To apply:
* Please email your up to date CV and covering letter to hiowicb-hsi.livingwell-
* Closing Date: 26th September 2025
* Please note that this role requires candidates to have the legal right to work in the UK
* Please be aware that all employees of the Partnership will be DBS (Disclosure and Barring Service) check.
* We encourage new applicants who have not previously applied for this role
Job Types: Permanent, Full-time
Pay: £12.21-£12.38 per hour
Benefits:
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* On-site parking
Work Location: In person