We are currently looking to recruit a Sales Handover Specialist to join our sales team at Ipswich Volkswagen.
This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service. Someone who is out-going, energetic, and process-driven.
Experience within the industry would be ideal but not essential.
Role & responsibilities will include:
* Co-ordinating, within the retailer environment only, the vehicle handover process for all new and used vehicles from start to finish.
* Checking vehicles over prior to handover including fuel and that all accessories are fitted. In addition, all service manuals, book packs and handover forms are ready.
* Being prepared and waiting to meet and greet guests for vehicle handover within the retailer.
* To provide a vehicle handover experience that exceeds all customer expectations. This is to include demonstrating, in full, the technology within the vehicle and ensuring customers’ mobile devices are paired and radio stations are set to the customer preferences.
* Presenting personalised handover gifts to customers.
* Arranging, via appointment, a complimentary post-handover invitation back into the retailer to assist with additional technical customer needs.
* Final check of delivery/handover files into sales administration department making sure all forms, documents etc. are complete with signatures where required.
* Compiling personalised automotive videos to enhance trust and transparency for the customer post-handover.
* Follow-up calls to all customers post-handover ensuring their confirmation of an outstanding customer experience from the retailer was received.
What we are looking for:
* A well-presented individual who can confidently communicate and build rapport quickly with both colleagues and customers.
* Someone with excellent organisational skills who can prioritise tasks and be flexible to ad-hoc requirements and be able to time manage and diarise appointments effectively.
* A team-player.
* Experience of customer handling and telephone techniques and etiquette.
* You will possess a valid UK driving licence.
If you are ready for an exciting and rewarding career for 2026 then show your interest by clicking on the 'Apply' button below and attach your CV and commence your application process.
Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Skills for the job
Adaptability Collaboration Effective communication Excellent customer service skills Knowledge of products teamwork Transferrable skills
Competitive salary Healthcare cashback plan Generous holiday entitlement Holiday Buy Scheme Employee Assistance Programme Long Service Awards Leading brand led learning and development High Street Retailer discounts Recommend a friend scheme
Wolsey HouseSproughton RoadIpswichSuffolkIP1 5ANUnited Kingdom
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