Reservations Advisor (BMW, MINI)
Salary: £34,201 OTE per anum (£30,247pa Basic Salary + £3,955pa OTE Bonus)
Based at: Wollaston Motors, Bedford Road, Northampton
You don't need automotive experience to deliver exceptional customer experiences at the William Morgan Group, just plenty of personality and a true passion for our Cars.
Working at for the William Morgan Group feels different to other careers - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.
Your duties will include:
* Maximising both BMW and MINI bookings in the Wollaston and North Oxford Garage workshops by handling incoming enquiries using open questions, overcoming objections and providing excellent levels of customer service
* Manage online bookings effectively and contact customers where appropriate to advise of any changes required
* Generate more booking opportunities by completing prospecting calls to customers for Services, MOTs and Recalls
* Delivering outstanding customer service and Manage customers' expectations at all times.
* Ensure qualification of customer details in line with our GDPR policies and procedures.
* Ensure accuracy on each booking created by high levels of attention to detail and active listening
* Answer the customer's incoming phone call within 15 seconds, dealing with the enquiry immediately or transferring to a colleague or another department as appropriate.
Your profile:
As a reservations advisor, you will have proven experience in customer service and sales in order to meet customer expectations, anticipate their needs with a sense of urgency and overcome objections.You will:
* Be someone who is driven by achieving targets, like to use your own initiative to deliver outstanding service to the customer, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail.
* Provide a high quality of service ensuring attention to detail is maintained which will be monitored through regular call reviews
* Be able and willing to make outbound prospecting calls in order to build customer relationships and generate business
* Have the ability to multi-task and switch quickly between tasks,
* Demonstrate your desire to learn and keep up-to-date with technical/product information.
Why Work for William Morgan Group?
At William Morgan Group, our mission is delivering outstanding automotive services. We invest in our people, support long-term careers, and create an environment where ambition, professionalism, and customer focus are rewarded. Our benefits inclue:
* Competitive salary
* 22 days' holiday plus Bank Holidays rising with service, plus your birthday off
* Pension contribution, life insurance, paid volunteering time, and Cycle to Work scheme
* Training and development
* Company leasing Scheme and disctounts via our reward platform - WMG Savings