Who are we?
Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
We are looking for a Senior Account Handler within our Health & Care Team. This person will support their Team to deliver a comprehensive service in the administration of new business, renewal and mid-term changes – all to ensure our customers’ needs are best met through suitable cover and pricing.
What you’ll do
* Regularly monitoring renewals and new business activity to aid effective planning and resourcing
* Supervising the prompt and accurate production of documentation to best meet our client's needs
* Responding to market and third-party queries, proposing and producing high quality market documentation that meets our team's needs
* Organising your own work activities to ensure both your personal and team objectives are achieved
* Work closely alongside the Account Executive to manage and service the book throughout the year, ensuring seamless coordination, timely follow‑up, and proactive support across all client and project needs.
* Maintaining appropriate client files and credit control, liaising with our support technicians and IBA as and when required.
Who we’re looking for
* We are ideally seeking someone with experience in Health & Care insurance, though strong candidates from other insurance backgrounds will also be considered.
* Someone with a customer-focused approach, able to work independently and flexibly to achieve tight deadlines.
* An analytical yet approachable standout colleague, keen to build sustainable relationships with his team and clients alike
* Someone willing to learn and teach junior members of the team alike
* If you're working towards or have attained ACII status, this is desirable (but not required!)
* Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other, in the small everyday moments and the bigger challenges
* We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.