Join to apply for the Case Manager role at Harmonia Careers.
To work as part of the PAM Wellness Operations team providing quality customer care support via telephone, email and live chat to PAM client employees, managers and contacts. Ensuring all clinical cases are matched in line with PAM’s contractual obligations. Ensuring that all clinical cases are matched to the most appropriate clinician for the individuals needs and monitor the ongoing activity of the case.
Key accountabilities and responsibilities
* Managing and maintaining the effective booking of all clinical appointments in line with current service level agreements
* Ensure that clinician’s both internal and external are working ethically to their governing body and supporting workplace health solutions
* Obtain and update systems with accurate records for both internal and external clinicians
* Ensure daily goals of cases being matched are met on an individual basis and part of the team
* Monitoring a team email inbox and dealing with enquiries within a timely manner
* Communicating with clients, colleagues and Clinics nationwide ensuring all requirements are met
* Work closely with PAM Wellness clinical leads to escalate and support with risk cases
* Maintain confidentiality when dealing with all clinical cases or any additional information you may obtain as part of your role
* Owning and resolving customer/clinician queries and problems at first point of contact, through telephone, email or live chat
* Work effectively within a small team and the wider business
* Work on additional projects to support the department
* Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Skills, Experience And Qualifications
* Highly organised and process driven individual with the ability to work to deadlines and prioritise
* Effective communication and customer service skills in order to liaise with customers, other departments and colleagues to achieve results
* High level of computer literacy (MS Office, Word, Excel, and PowerPoint)
Our Values & Benefits
Experience of data entry, administration skills and diary management.
* We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
* 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
* Life insurance scheme valued at 4x your annual salary
* Income protection
* Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
* Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
* Long service rewards
* Flexible Working Hours
* Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
* Support with training and development
* Group Income Protection
PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Information Services
We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are.
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