The role is for a Reception and Facilities Assistant to work as part of a diverse team in a busy and fast moving Facilities resource covering a range of general business, reception and general office duties. The role will require the ability to switch between tasks quickly to support a dynamic internal customer base. This is an office-based role so you will need to be in the office five days per week. Roles and Responsibilities As a Reception and Facilities Assistant, you will be expected to assist the Facilities Resource as a whole. Tasks will be divided up each week, depending on tasks, work-loads and absences within the teams. As part of the General Office team, you will be expected to •Answer and deal with enquiries by phone, email or face to face •Provide a friendly and efficient service to internal clients in the collection and delivery of post •Arrange and record courier deliveries to deadlines and within budget •Process incoming and outgoing post including use of the franking machine •Ensure the Service Points and Hub are kept stocked and tidy •Liaise with the Cashiers team to process cheque requests •Process daily banking and take to bank as necessary •Ensure the maintenance of equipment including vending machines and generally reviewing and reporting to the Facilities Manager concerning premises and equipment As part of the Reprographics team, you will be expected to •Provide a friendly and efficient service to internal clients in the professional and accurate collation and presentation of documents for internal and external purposes •Maintain internal communication to ensure work priorities are handled •To acquire sufficient knowledge of all equipment used in line with safety requirements As part of the Reception team, you will be expected to •Ensure all calls are responded to within the minimum period of time and in the agreed style •Welcome clients and visitors and ensure they are dealt with promptly •Ensure meeting rooms are fully stocked and set up as required for seminars / training •Provide an efficient service when booking meeting rooms and refreshments •Open or close the Reception area at the beginning or end of the day when required •Ensure the Reception area is kept tidy at all times When assisting the general Facilities team, your main responsibilities will be •Assisting Facilities Manager with facilities matters as and when required •Updating the Facilities documents and systems •Collating the Weekly Newsletter contribution •Assisting with Friday breakfast and tuck shop orders and deliveries •Assisting Archives team as required •Ensuring compliance with quality standards and the firm’s policies in general Person Specification •Be flexible •Have a positive attitude •Have professional presentation •Be able to work under pressure •Have good communication skills •Be a pro-active team player •Be computer literate •Have good organisation and time management skills •Have good problem solving and numeracy skills •Have good accuracy and attention to detail Competencies •Working together •Integrity and respect •Inclusive •Personal impact and growth •Driving high standards •Commercial mindset •Client - centric •Responsible Business For a detailed specification please download the job description in the documents section of this page. Clicking 'apply' will direct you to the application tracking system, hosted for us by Reach-ATS.com.