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Main area Administration Grade NHS AfC: Band 3 Contract Permanent: 2 x 7.5hrs shifts Hours Part time - 15 hours per week (Day shifts) Job ref 409-7786047
Site Southport Hospital Town Southport Salary £24,937 - £26,598 Per Annum, Pro Rata Salary period Yearly Closing 26/03/2026 23:59 Interview date 01/04/2026
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
Southport & Ormskirk Emergency Department are seeking to recruit Patient Trackers to support the coordinator in maintaining a safe and effective flow within the department.We are a small and friendly team who strive to provide the best patient care and experience.
We are looking for someone who has the passion to support our clinical colleagues and patients by providing administrative support in our busy, friendly A&E department.
The ideal candidates will be highly motivated, a good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment, be adaptable and willing to take on various tasks and duties.
The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians to improve the patient experience and flow throughout the department.
PLEASE NOTE THIS IS AN ADMINISTRATIVE ROLE
Main duties of the job
This is a permanent post working 15 hrs per week, working shifts which are 07:00 - 15:00 and 17:00 - 01:00 some weeks will include weekends.
This post will support the coordinator tracking patients across the emergency floor, using the IT clinical system, ensuring timely recording of speciality referrals, patient movements and notification to bed manager of bed requirement.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
* Rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Detailed job description and main responsibilities
Admin and Clerical
* To ensure that the clinical IT system used in the department, Medway, is kept updated tracking patients across the department, including timely recording of referrals, decisions to admit, discharges and transfers to wards
* To provide timely and accurate information regarding bed requirements to the Clinical Coordinator (Bed Manager) and notification to nursing team when beds have been allocated
* To assist in accessing diagnostic results and elevate delays to the ED Coordinator/ Consultant in charge where required
* To answer telephone and resolve queries from relatives of patients when appropriate, as well as answering queries from other hospital departments
* To obtain documentation of previous attendances where required
* To ensure all clinical paperwork for patients being admitted is copied prior to the patient being transferred to the ward, and original paperwork is returned for scanning
* To generate reports as requested to support the Operational Management team
* To liaise with other departments / staff to obtain and/or deliver information relating to patients
* Maintain a visible and active presence in the Emergency Department
* To maintain tidy and clean desk, department computers, filing cabinets, stationary cupboards and case note trolleys
* To work directly with the ED Coordinator to support the safe and effective flow of patients through the department in line with the 4‑hour patient safety standard
* To monitor performance in all areas within the Emergency Department. This will include chasing diagnostic results to support clinical decision making as appropriate
* Escalation of unnecessary delays to the relevant departments to support clinical decision making as appropriate
* Support performance in relation to Care Quality Indicators in particular time to initial assessment, time to treatment and total time in the department with appropriate escalation to ED Coordinator / Consultant in Charge
* To liaise with different teams across the site regarding discharge/ admission arrangements of patients. This includes ward staff (to ascertain bed availability), porters (to support timely patient transfers) and domestic teams (to arrange for prompt cubicle cleans following patient transfer)
* Ensure that internal professional standards are adhered to – initially contacting specialty doctors directly and escalation to the ED Coordinator when standards are not adhered to
* Arrange patient transport for patients requiring assistance returning home or those requiring emergency transfers to other Trusts
* To collate information in relation to non‑compliance by specialty teams to internal professional standards
* To ensure completion of relevant documentation in particular in relation to delays leading to breaches and note actions taken
Communication
* To receive patients, visitors and staff in a calm, friendly and efficient manner
* To gain respect of and develop close working relationships with clinical and non‑clinical staff supporting the provision of effective management of patients across the department
* To clearly communicate any delays that require escalation
* To handle extremely emotive, challenging and sometimes unpredictable situations, using influential negotiating and motivational skills to achieve desired outcomes
* To liaise with external teams, including NWAS (booking and expediting ambulance transport for patients), Mental Health, Nursing homes, Police, Coroners office as well as community teams.
Knowledge, Training and Experience
* To have excellent IT skills to enable accurate and timely patient tracking, monitoring and recording
* To have maintain a thorough understanding of National Access Targets and Care Quality Indicators and the importance that they have in maintain patient safety, understanding when and how to elevate concerns appropriately and timely
* To have awareness of hospital terminology
Analytical and Judgement Skills
* To participate in Trust projects/ initiatives as appropriate
* The postholder will be required to analyse, assess and make amendments in order to produce effective and accurate reports in relation to breaches saved and action taken
* To report concerns, errors or inaccuracies to the ED Coordinator
* Planning and Organisational Skills
* To support the delivery and achievement of care quality indicators, both those agreed locally and dictated by national policy
* To have excellent organisational skills as postholder will be required to work under the direction of the ED Coordinator and manage their own day to day workload in such a way that they are able to meet deadlines, the postholder is not directly supervised.
* To work with the Emergency Department to establish an effective system for the management of patients in all areas to ensure efficient and effective patient flow
* Using own initiative, identify and predict potential breaches to the ED Coordinator
* To support the Emergency Department in efficient management of patients, ensuring appropriate patient pathways are followed to drive patient experience
* Physical, Mental and Emotional Demands of the Post
* To occasionally assist patients to other departments/ wards by means of pushing wheelchairs and trolleys
* To collect items from Stores (particularly boxes of paperwork) at times when the department requires urgent stock
* To handle extremely emotive, challenging and sometimes unpredictable situations, using influential negotiating and motivational skills to achieve desired outcomes
* To be able to cope with frequent interruptions
* Frequent movement in the Emergency Department to obtain patient status
Policy, Service and Governance
* To attend and contribute to departmental meetings where new processes are discussed and agreed
* To follow and work within the guidelines as set out by Trust policies and procedures
* Ensure compliance to all Trust Risk Management, Research Governance and Infection Control Policies and Procedures, and abide by the Standards for Better Health
* Undertake appropriate mandatory training including infection control and comply with all Infection Control policies relevant to the post, particularly with regard to hand hygiene
* To maintain patient confidentiality and store confidential information securely at all times ensuring compliance with Information Governance standards
Health & Safety
* As an employee of the Trust, you have responsibility to:
* Take reasonable care of your own Health and Safety and that of any other person who may be affected by your acts or omissions at work
* Cooperate with the Trust in ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to
Person specification
Qualifications
* NVQ level 3 or equivalent experience
* Good standard of IT literacy including experience of using MS Office
* Good standard of numeracy and literacy, ideally GCSE/O level Level 4 or above in English and Mathematics
* ECDL
Knowledge & Experience
* Awareness of National Access Targets
* Good understanding of the way a hospital works
* Able to effectively prioritise, recognise and elevate delays in service delivery
Skills
* Good IT skills, literacy and numeracy
* Excellent communication and liaison skills
* Excellent planning and organisational skills
* Ability to analyse complex information
* Ability to work on own initiative
* Must be flexible with working pattern
Other
* Involves sitting and moving for long periods of time
* Open and professional manner with good communication skills
* Evidence of effective team working to deliver and improve services
* Able to balance competing priorities
* Experience of working in a busy environment with competing priorities
* Experience of dealing on occasions with distressed patients/relatives
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs.nhs.uk
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision‑making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:
* Understand how to generate an eVisa share code
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
* All employees have the right to request flexible working from day one of employment.
* There is no limit on the number of requests they can make.
* Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.
You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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