Salary: £28,000 - 32,000 per year Requirements: Previous experience in an IT Support, Service Desk or Technical Support role Strong knowledge of Microsoft Windows in client and server environments Experience with Microsoft 365 and Active Directory Good understanding of networking technologies, including LAN, WAN and Wi-Fi Excellent communication and problem-solving skills A professional, customer-focused approach with a passion for delivering outstanding support Responsibilities: Acting as the first point of contact for all IT-related queries and technical issues Diagnosing, triaging and resolving hardware, software and system issues Providing proactive support to minimise downtime and maintain business continuity Monitoring system performance and escalating complex issues where required Maintaining accurate records of incidents, requests and resolutions Assisting with the maintenance and updating of desktop applications and network infrastructure Supporting system upgrades, deployments and rollout projects Working within agreed service levels and ensuring a high standard of customer service Technologies: Active Directory Hardware Support LAN Microsoft 365 Network Windows Office 365 More: We are partnering with a well-established and growing organisation that is investing heavily in its technology function. This permanent IT Support Analyst role is based in Stoke-on-Trent (ST5) and offers a competitive salary of £28,000 to £32,000 depending on experience, along with 25 days holiday plus bank holidays. We offer genuine opportunities for career progression and professional development, exposure to a broad range of technologies and projects, and a collaborative, supportive working environment where your contribution is valued. last updated 24 week of 2026