Responsibilities
* Deputise for the general manager in overseeing all venue operations and departments
* Duty manage events and programming to the highest standard
* Work collaboratively with the venue team, local authority and Company head office
* Act as a point of contact and venue liaison for all contracted events and touring parties
* Maximise the events diary with the general manager
* Maintain first‑rate relationships with clients and partners
* Support the general manager in forecasting and budgeting
* Track and review cost estimates and expenses
* Contribute to the Company business objectives and commercial targets
* Liaise with outsourced contractors and service providers
* Ensure all paperwork and reporting is completed and professionally retained
* Assist the general manager in all licensing administration and risk assessment
* Adhere to all existing and new health and safety legislation
* Comply with all Company guidelines and working practices
* Ensure the venue is maintained to the highest standards
* Communicate any building or department issues to the general manager
* Line‑management and training of team members as required
* To publicly represent the venue and Company in a professional manner
Qualifications
* Successful background in the live entertainment industry or venue management
* Experience of working as a manager or in an operational role
* Proven track record in managing live performances and events
* Knowledge of health and safety regulations and licensing
* Excellent communication and diplomacy skills
* Proficient in Microsoft Office packages
* Understanding of booking and promotion of live events
* Good control of operating costs and budgeting
* Self‑motivated and results‑driven
What we need
* Personal licence holder
* First‑class client and customer service
* Demonstrable leadership and motivation of others
* Passionate and enthusiastic for the live events industry
* Flexibility to work irregular hours (weekends/evenings/public holidays)
* Willingness to build positive working relationships
* Proactive organiser in problem‑solving who can negotiate solutions
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