Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. We are seeking an influential, forward-thinking, and highly motivated Housing Services Manager to lead and develop our diverse Housing Services teams and to be part of our ongoing journey of improvement. This is a senior leadership role, responsible for setting strategic direction, driving service transformation, and ensuring the delivery of high-quality, tenant-focused landlord services. The Impact Youll Make As Housing Services Manager, you will
Responsibilities
* Champion high-quality, customer-centred services.
* Lead and inspire high performing teams.
* Drive service continuous improvement and tenant satisfaction.
* Ensure services comply with regulatory standards.
* Promote strong engagement and embed tenant voice.
* Lead a Tenancy Experience Team ensure housing services deliver high quality services that meet residents needs.
* Lead a high-quality Housing Solutions Team
* Ensure high-quality neighbourhood and tenancy management.
* Deliver a highly effective income management and rent collection service.
* Ensure a high-quality, compliant Extra Care Scheme.
* Manage budgets and ensure value for money.
* Strengthen tenant engagement, reporting, and performance.
Qualifications
* Significant Senior-level experience managing multidisciplinary housing teams.
* Strong knowledge of housing legislation and RSH Standards.
* Effective leadership skills, with experience motivating teams and driving service improvement.
* Sound financial and analytical capability, with a focus on value for money.
* A clear commitment to delivering high-quality, resident-focused housing services.
* Degree-level housing qualification and CIH membership.
Benefits
* pension
* generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
* flexible working, where appropriate
* Employee Assistance Programme
* access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
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