Summary
Keep orders moving, customers happy, and global operations running smoothly
The Role
Our Order & Export Administrator plays a key role in ensuring the smooth, accurate, and timely delivery of customer orders across domestic and international markets. Working at the heart of the operation, you’ll coordinate with customers, account managers, logistics partners, and internal teams to keep everything running like clockwork.
Summary
Keep orders moving, customers happy, and global operations running smoothly
The Role
Our Order & Export Administrator plays a key role in ensuring the smooth, accurate, and timely delivery of customer orders across domestic and international markets. Working at the heart of the operation, you’ll coordinate with customers, account managers, logistics partners, and internal teams to keep everything running like clockwork.
This is a fast-paced, detail-focused role where no two days are the same. You’ll take ownership of orders from start to finish, ensuring export documentation is compliant, issues are resolved quickly, and service levels remain high. Also known as an Order Coordinator, Export Coordinator, or Customer Operations Administrator, this role is ideal for someone who thrives on organisation, collaboration, and continuous improvement.
Your Key Responsibilities
The Order & Export Administrator will be responsible for managing end-to-end order processes while delivering a high standard of customer service. You will:
* Manage and coordinate customer orders from receipt through to delivery
* Collaborate with customers, account managers, freight forwarders, and warehouses
* Ensure all export documentation is accurate and compliant with relevant standards
* Proactively resolve issues and escalate where needed to maintain service levels
* Support daily team check-ins and ensure clear handovers between teams
* Handle escalations professionally and contribute to effective problem resolution
* Identify root causes of issues and suggest improvements to enhance performance
* Support training activities, including maintaining materials and delivering guidance where needed
* Assist the O2C Team Lead in prioritising workloads and supporting team operations
* Contribute to continuous improvement and process optimisation initiatives
The Ideal Candidate
You’ll Be a Proactive And Organised Team Player Who Enjoys Working In a Fast-paced Environment And Takes Pride In Delivering Excellent Service. You Will
* Have experience in customer service, order management, or export coordination
* Be highly organised, with the ability to manage multiple priorities and deadlines
* Communicate confidently and build strong working relationships
* Take a proactive approach to problem-solving and supporting others
* Demonstrate strong attention to detail, particularly with documentation and data
* Be comfortable using IT systems and working with data (SAP experience is desirable)
* Remain calm and focused under pressure while maintaining high standards
* Work collaboratively with a professional and ethical approach
* Show an interest in continuous improvement and sharing new ideas
* Be motivated to learn, grow, and contribute to a high-performing team
Why Sofina Foods?
This is a great opportunity to join a collaborative and supportive team where your work has real impact on customer experience and business performance. You’ll gain exposure across multiple areas of the operation, building valuable skills in logistics, customer service, and international trade.
We’re on a journey of continuous improvement, and you’ll play an active role in shaping how we work — with opportunities to develop, take on new challenges, and grow your career within a dynamic FMCG environment.
Company Information
Sofina Foods isn't just a food company - It’s a place to build your future.
With a team of over 13,000 people across 40 sites in Canada and Europe, we're passionate about delivering quality meats and seafood products to consumers around the world.
Join a company where innovation, sustainability, and customer satisfaction drive everything we do. At Sofina, you’ll grow your skills, make a real impact, and work with responsibly sourced products from more than 50 protein sources across five continents.
Our vision is bold: to be the most successful food company in the world. If you’re looking for a rewarding career in the food industry, there’s a place for you at Sofina Foods.
Equal Opportunities
Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Location
Malton, North Yorkshire
Hours of Work
Full-time
Company
Sofina Foods
Country Code
GB
AutoReqId
5391BR
AdRef
INDB2 #J-18808-Ljbffr