SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. We offer the perfect environment for you to grow, progress and succeed. You’ll join a fast-paced team full of purposeful, compassionate people who support each other to achieve their goals and are committed to delivering the absolute best for our customers. What We Offer: SES Business Water value our employee’s wellbeing and have created a package to care for both your financial needs and personal wellbeing. * Generous salary; between £29,000 and £31,000 depending on experience. * Group personal pension plan with up to 10% employer contribution. * Hybrid working; 1 day per week in the office. * Life assurance for peace of mind. * Financial education, savings, and loans support. * Cycle to Work and Car Share Schemes and for eco-conscious commuting. * 25 days of annual leave for work-life balance. * Simply Health healthcare cashback scheme and Surgical Choices. * Service and MOT discounts at our on-site garage. * One paid day per year for volunteering in the community The Role: Reporting to the Credit Risk and Cash Collections Manager and working on a 12-month fixed term contract basis, you will be responsible for the end-to-end debt recovery process from your own portfolio of our business customers. This will include: * Chasing payment arrears via phone, email and letter * Query and dispute resolution * Negotiating payment terms * Bill and statement reconciliation * Investigate unallocated payments * Encouraging customers to switch to direct debit terms Qualifications, Skills and Experience: You will have a proven track record of success in credit control or debt collection from a portfolio of customers, ideally within a utility company environment, including an understanding of the associated legal processes. The ability to reconcile accounts and allocate payments is also key. You will be able to communicate confidently and professionally with the ability to negotiate and work under pressure. Previous experience with CRM systems would also be a bonus! Diversity and Inclusion: We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future. Please let us know if you need any support during the application process