Founded in London in 2013, Anabela Chan is the first fine jewellery brand in the world to champion Laboratory Grown & Created Gemstones with high jewellery designs, artisanal craftsmanship and a focus on sustainable innovations.
Jeweller to The Stars, our creations are worn and loved globally by collectors and superstars alike, from Beyonce, Rihanna, Lady Gaga, J. Lo to Taylor Swift and members of the Royal Families. With no advertising and strictly discovered through word of mouth, our unique jewels are presented at some of the most exclusive boutiques in the world including Harrods London, Lane Crawford Hong Kong, Luisa Via Roma Florence and Moda Operandi New York.
Anabela Chan is an equal opportunity employer. We pride ourselves on creating a work environment where people feel valued, connected, heard and where creative ideas are always welcome.
KEY RESPONSIBILITIES:
In-store customer experience, talking about the brand, showcasing the jewellery creations, carrying out the sale, packaging and after sales service.
Responding to customer email, WhatsApp and Message requests.
Managing the boutique packaging level.
Changing the boutique jewellery displays, insuring the jewellery is clean and displays are tidy.
Managing the stock including assistance with regular stock-checks.
Creating stock reports.
Manage inventory for customer repairs, bespoke items and stock repairs.
Support with customer retention including events calendar, sending emails and gifts
SKILLS & EXPERIENCE:
Luxury Retail Experience: 2 years’ minimum experience working in a Luxury Retail Environment.
Keen interest in luxury fashion/jewellery/lifestyle brands.
Digital proficiency, learning agility, and a growth mindset.
Adeptness in Mac software, Microsoft Office suites including Excel.
Strong Communication & Interpersonal Skills: Excellent verbal and written communication skills, including the ability to build rapport with clients.
Product Knowledge: Deep understanding of jewellery materials, gemstones, and design trends.
Customer Service Orientation: A passion for providing exceptional customer service and creating memorable experiences.
Attention to Detail: Ensuring accuracy in transactions and maintaining visual standards.
Teamwork: Being able to collaborate effectively with other team members.
Languages: verbal and written Arabic Language is preferred.
REWARD
Competitive salary
Uniform
Monthly bonus scheme
Holiday entitlement
Medical Insurance Scheme
SENIORITY LEVEL
Assistant
EMPLOYMENT TYPE
Full-time
LOCATION
Anabela Chan Flagship Boutique
Address: 35B Sloane Street, SW1X 9LP, London
Store opening hours:
Monday – Friday: 10AM – 7PM
Saturday: 10AM –7PM
Sunday: 12PM-6PM