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Technical customer advisor (c-130)

Cambridge
Permanent
Customer advisor
Posted: 5 June
Offer description

Why join Marshall in this role? This role will give you the chance to play a key role on ground-breaking and high-profile defence projects with values in the hundreds of millions. You will be part of an industry-leading team, working with Marshall and other major defence stakeholders and Primes. Purpose of the position The Technical Advisor shall support the Customer by collaborating closely with the Customer's maintenance team, providing answers to technical quires, and acting as the single point of contact and liaison with the MROSS maintenance teams, technical support functions and logistics teams to facilitate the transfer of knowledge to the Customer. The Technical Advisor will be based in Cambridge for 9-12 months, before locating to Türkiye. Accountability Responding to technical support requests from the customer, including flight crew and ground staff, either in person, over the phone, or electronically Training and advising the Customer's in country maintenance team to transition to the Lockheed Martin scheduled maintenance system Subject Matter Expert (SME) for Fault Diagnosis, Rectification Activities and component replacement (major and minor), at the customer's home base. Establish and facilitate the transfer of key knowledge and skills to the customers' maintenance and support teams. Responsibilities: Ensure Customer maintenance teams are working I.A.W MROSS processes and procedures. When required support maintenance tasks on aircraft/components in accordance with approved documentation and within base trade and specialism. Ensure Customer maintenance team Comply with HSE and maintain compliance to airworthiness regulations and requirements ay Cambridge. Work in accordance with company procedures to ensure compliance with requirements associated with the role, eg, tool control, document control, system updates and certification. Booking and accounting for time Tasks: Embedded with UK MROSS maintenance team supporting maintenance activities Co-ordinate and manage Customer maintenance teams technical development and On the Job Training in line with required knowledge transfer Identify and promote requirements for staff development of team members Attend daily Tier 1 and Tier 2 meetings Manage Customer maintenance teams competency pathways Provide progress report to internal and external stakeholders Attend additional meeting when requested by MROSS management team Provide SME advice to Customer regarding technical queries Work closely with UK MROSS training team to ensure knowledge Gaps are identified and closed Capability: Fluent in spoken and written English and Turkish to a technical level Comfortable leading small teams in a maintenance environment High degree of understanding and awareness of MRO software solutions, eg IFS, Windchill (PLM) Able to carry out skills gap analysis and training needs assessments High degree of understanding and awareness of aircraft technical data sets Principles of project management and load and capacity planning Commercial acumen Technical Competencies: C130J Airframe/Engine and or Avionics recency C Licence holder or equivalent company authorisation Comfortable using MS Office applications Experience: Experience of supervising and leading teams within an aviation environment Requires a high level of experience performing depth maintenance on C-130J. Experience of Lockheed Martin C130J maintenance programmes is desirable Previous experience of Field Support Representative roles is desirable Working knowledge of UK MAA Pt145/147 desirable Education: Approved Aeronautical Engineering apprenticeship (Airframe & Engine) or equivalent (level 3). Essential EASA B1 or B2 Licence Holder or equivalent as required to hold C Release approval Project management qualification (desirable) The benefits we offer you will include: 27 days holiday increasing with service up to 30 days (option to buy /sell) Pension contributions up to 9% Healthcare cash plan for you and your children Extensive flexible benefit program including Cycle to Work Life assurance at 4x basic salary Enhanced parental leave and pay Paid volunteering leave Access to industry leading wellbeing resources and tools Opportunities to develop your skill set and gain additional qualifications About Marshall Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward. Whether that is supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new sustainable communities where people can live and thrive, or developing the next generations of industry talent - we are incredibly proud to have been building extraordinary futures since 1909. Marshall Group is an Equal Opportunity Employer Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. LI-SD1

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