Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Telford Job Summary HMRC's Chief Digital & Information Office (CDIO) is undergoing a significant transformation, shifting from a project-based approach to a Service Portfolio model. This SCS role is critical in leading this change, ensuring HMRC's digital services are delivered efficiently and effectively. Job Description Transformational Leadership: Lead CDIO's shift from project-led to service and product-aligned, agile, and continuous delivery. Accountable for achieving the target maturity state and capabilities of the CDIO Service Portfolio organisation by 2026. Embed Service Portfolio Management as part of the CDIO future Operating Model, balancing delivery and transformation initiatives. Strategic Service Portfolio Management: Manage the entire lifecycle of CDIO services (development, live, retired), ensuring the right mix to meet business outcomes. Evaluate, select, prioritise, and review services to align with strategic objectives and deliver value. Accountable for Enterprise Service Portfolio Management (SPM) practice maturity and standards, aligning with HMRC Change Delivery. Demand & Resource Optimisation: Ensure demand is understood and effectively managed through strategic resource allocation. Meet business outcomes within agreed timelines, budget, and customer satisfaction. Enhance CDIO's approach to managing supply vs. demand across the end-to-end service lifecycle. Improve how supply and demand requirements are measured to enable data-driven decision-making. Delivery Oversight & Orchestration: Provide oversight for the integration and maturity of relevant portfolio and project capabilities, including delivery orchestration across multiple product/platform teams. Accountable for the effective demand management, tracking, and delivery of hundreds of in-flight IT change initiatives. Robust Governance & Assurance: Establish and maintain effective governance across the CDIO Portfolio, ensuring decisions are made at the right time and with appropriate scrutiny. Support the organisation in meeting business case assurance requirements. Champion and embed the CDIO Operating Model for Service Portfolio Management and the ITILv4 practice of Portfolio Management. Financial & Corporate Impact: Accountable for the future budget of the CDIO Service Portfolio Function (cost code ownership). Provide key input into the design and final approval of the CDIO Service Portfolio function's future operating model. People Leadership & Influencing: Team Leadership: Line management of up to 6 G6 Portfolio Managers, with a future team of 25, involving recruitment and capability building. Matrix Management: Oversight of resources across the wider resource management community. Enterprise Influence: Lead strategic alignment with senior stakeholders to balance supply and demand. Change Management: Champion change, manage stakeholder views, and embed organisational shifts. Board-Level Engagement: Work closely with SROs and Programme Directors to drive executive-level decisions. People Leadership & Influencing: Team Leadership: Line management of up to 6 G6 Portfolio Managers, with a future team of 25, involving recruitment and capability building. Matrix Management: Oversight of resources across the wider resource management community. Enterprise Influence: Lead strategic alignment with senior stakeholders to balance supply and demand. Change Management: Champion change, manage stakeholder views, and embed organisational shifts. Board-Level Engagement: Work closely with SROs and Programme Directors to drive executive-level decisions. Person specification Proven experience leading portfolios of change activity within large, complex organisations, with a deep understanding of its principles and practices. A strong track record of managing and maintaining overall accountability for portfolio delivery, ensuring activities are on track for scope, timeline, budget, and quality. This includes monitoring performance and realising non-financial benefits across a diverse portfolio. Ability to enable strategic change by implementing robust mechanisms, controls, and effective governance to deliver major change programmes and business objectives. You'll ensure appropriate planning, resource allocation, and decision-making with appropriate scrutiny. Relevant Professional Qualifications: Possess Management of Portfolios (MoP) and ITIL v4 Foundation certifications. Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. For benefits please see attached candidate pack Selection process details All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. For selection process please see attached candidate pack Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : Robert Gavin Email : scs.resourcing@hmrc.gov.uk Recruitment team Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/