We are not just hiring - we are looking for personalities that light up a room
* How big is your smile?
* Do your eyes light up a room?
* Can you turn challenges into opportunities and guests into lifelong ambassadors
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
As a Guest Service Ambassador at Rudding Park, you will be the face of our hotel, delivering an exceptional and personalised welcome to every guest. You will ensure a seamless arrival and departure experience while anticipating guests needs and consistently exceeding expectations. Your warmth, professionalism and attention to detail will help create unforgettable stays in line with all our core values and service expectations.
What we are looking for:
* Passionate on delivering guest service
* Big Smile and personality
* Warm and welcoming
* Professional manner
* Excellent verbal communication and listening skills
* Able to anticipate guests needs and personalise their experience
* Eager to learn
Key Responsbilities:
* Greet all guests warmly and professionally on arrival, ensuring a seamless check-in process
* Provide knowledgeable and bespoke information about hotel facilities, spa offerings, dining options, and local attractions
* Handle guest requests efficiently, whether in person, by phone, or electronically, ensuring timely follow-up and satisfaction
* Carry out services for our guests that have been pre booked
* Liaise with other departments (e.g., Housekeeping, Concierge, Spa, F&B) to coordinate guest services and resolve issues promptly
* Promote upgrades, special experiences, and offers where appropriate, enhancing the guest journey
* Maintain an immaculate front-of-house environment and professional appearance at all times
* Support the wider front-of-house team with concierge duties, luggage handling, and valet service, doorman duties as and when required
* Uphold Rudding Park's brand values and service standards at all times
* Handle and settle challenges from guests in house
* Handle and settle challenges from guest feedback post stay
* Record all guest feedback following in house procedure
* Attend relevant weekly meetings with all relevant information
* Interact with guests on a regular basis throughout their stay, obtain feedback on quality, products, service levels and over all overall satisfaction
* Maintain high visibility in the hotel at all times
* Review guest feedback, monitor and manage all forms of guest feedback
* Regular walk rounds of the resort internally and externally to check on cleanliness, be visible to our guests and teams and offer assistance when required
* Assist guests with luggage and ensure the luggage arrives in guests bedrooms in a timely manner, ensure guests luggage is stored efficiently when required
* Collect guests luggage from rooms on the day of guest departure ensuring it is loaded into the guests cars in a timely manner
* Show our guests to their bedrooms and explain all room and offerings
* Valet park and retrieve guests cars as and when required
* Meet and greet guests in the car park, welcoming them outside
* Provide support to other resort outlets during busy periods
* Be responsible for knowing what is going on in the business day ensuring you are aware of what guests are coming in, what events are taking place
* Be responsible for Health and Safety as an individual and also to work colleagues, guests and the business, reporting concerns through the Health and Safety processes and procedures.
* Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business
* Promote continuous improvement in the level of quality and guest care provided by the business and make proposals/suggestions where applicable
* Respect colleagues and the working environment at all times.
* Ensure high standard of dress and self-presentation within the working environment
* Undertake any other duties commensurate within the position for which you are qualified.
In return for your hard work and committment, we offer
* Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
* Service Charge (Tronc) earn up to an additional £5,000 per year
* Company sick pay for up to 4 weeks
* A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
* Annual party, family fun days, and award dinners - we love to celebrate
* Up to 30 days annual leave, increasing with length of service
* Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
* FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
* Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager.
* Can't wait until pay day? Wage Stream allows you to pay yourself when you need it
* Hospitality Rewards include FREE Employee Assistance Programme from Day 1
* Local discounts on gym memberships
* Complimentary counselling sessions to support mental health
* Wellbeing App with a range of support such as podcasts, fitness videos, recipes
* AND MUCH MORE
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.