Axiom recruit a temporary Garage Officer for an initial 6 months contract, with view to extend. Please note that this post requires the successful individual to be based on site. Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively. Job Purpose: The Council is committed to the highest level of customer care and service delivery. The post holder will work as part of the Area Housing Team and be responsible for the delivery of the garage management service to all existing customers and potential customers of garages and hard standings, in accordance with the Council’s agreed policies and working practices, delivering a first-class housing service that is value for money and customer focused. To work as part of a team dealing with all aspects of estate and tenancy management. The post holder will be the principal point of contact for the tenant on a comprehensive garage and hardstanding management service ensuring tenant satisfaction and maximisation of the garage and hardstanding stock to assist and be proactive in the delivery of the garage and hardstanding strategy. The Role: As a Garage Officer you will work as part of a team dealing with aspects of Estate and Tenancy Management, being directly responsible for a designated ward based patch. You will be the principal point for residents on a comprehensive garage and hardstanding management service ensuring customers satisfaction and maximisation of the garage and hardstanding stock. You will be directly responsible for the service delivery of areas such as: * To investigate and deal with any management issues that arise involving garage/parking areas. * To take a proactive approach to garage allocation in order to maximise use of the garage stock. * The allocating and voiding of garages and hardstanding’s. * To assist and be proactive in the delivery of the garage and hardstanding strategy. Duties Include but Not Limited to – * To check void garages/hard standings/associated parking areas on a weekly basis against the waiting list held, arrange repairs and allocate empty garages and hardstands in accordance with the Council’s policies and procedures. * To take a proactive approach to garage allocation in order to maximise use of garage stock. * To assist in the delivery of the Garage Strategy. * To carry out a minimum of 2 inspections per year of all garage blocks and hardstand areas in order to identify and rectify any health and safety or environmental issues, and to refer them to and liaise with the appropriate departments / agencies for a speedy resolution. * To investigate and deal with promptly any management issues arising that involve garage or other parking areas such as vandalism, dumped cars/rubbish and health and safety concerns. * To ensure that comprehensive, up-to-date, clear written notes and documentation are provided on each case / incident and are easily accessible and where appropriate electronic records updated and maintained. * To adopt a flexible approach to both covering and assisting the work of other team members during periods of absence and demonstrate a commitment to team working. * To take a pro active approach in tackling former tenant debt and other housing related debts, * recommending write off/on any arrears or credit balances on accounts in accordance with the Council’s financial regulations. * To maintain up-to-date statistical information as required. * To assist with the training of new staff The experience you will bring: * Experience of working in front line service in a customer focused environment with a basic knowledge and understanding of Housing Management. * Must be willing to work evenings and flexible hours to meet deadlines and attend residents meetings if required. * Full driving license and access to a vehicle or other satisfactory means of transport. * Have an understanding of current housing legislation. * Able to communicate effectively with a wide range of people. Can prioritise tasks against competing demands and deliver to very tight deadlines. Ability to multi-task. * Able to use Microsoft Office applications. Letter and report writing skills. * Ability to analyse written and numerical information and draw conclusions. * Good judgement in determining when to deal with a problem and when to refer it, or seek advice from others