Who are We
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.
With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.
What will you be doing?
You will work in a high performing team to receive and resolve Customer and Mortgage Intermediary queries relating to our mortgage and savings products and our online services. A professional telephone manner and strong communication skills are essential, as this is a fast-paced environment with a high volume of calls.
About The Role
* Supporting our Customers and Mortgage Intermediaries (Brokers), who have submitted a new mortgage application, by resolving their queries and providing updates.
* Providing excellent customer service to our Customers and Mortgage Intermediaries, using our online Portal for mortgage and savings products.
* Building strong relationships via telephone, email, and online by delivering friendly and professional service.
* Handling queries related to new and existing mortgage and savings accounts.
* Applying understanding of internal IT mortgage, savings, and online application systems.
* Making a positive impact during customer interactions by having effective conversations to meet their needs.
* Providing information on our products and services to support and assist customers.
* Responding to queries within our Service Level Agreements through appropriate channels.
* Maintaining accurate records of queries, discussions, and agreements on our internal systems.
* Keeping detailed knowledge of our products, procedures, policies, and services.
What's on offer?
* Hybrid Working model
* Annual KPI Bonus Scheme
* Excellent pension scheme with up to 20% employer contribution
* Life Assurance Scheme
* Group Income Protection
* Health cash plan including dental, optical, etc.
* BUPA membership
* Generous holidays – 25 days plus up to 12 Bank Holidays
* Day off for your birthday
* Training and volunteering opportunities
Skills Needed
Servicing, Relationship Management
About The Company
At Progressive, we value work-life balance and family-friendly policies, aiming to create an inclusive and respectful environment where everyone can thrive. We celebrate diversity and encourage staff to develop their careers within our community-focused organization.
Desired Criteria
* Experience supporting customers with online platform queries
Required Criteria
* 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
* At least 2 years of current customer service experience involving administrative tasks
* Proficiency in Microsoft Office and ability to navigate different systems
* Experience resolving customer queries
* Ability to work under pressure, use initiative, manage workload, and meet deadlines
Closing Date: Sunday 4th May, 2025
#J-18808-Ljbffr