Position Title
Team Leader
Shift Pattern
Monday to Friday, 09:00-17:30
Job Summary
As a Team Leader within CDW’s Supply Chain, your role will be to plan, organise, direct and drive a team to deliver business objectives through motivation and engagement while promoting CDW culture and values. You will ensure products are processed safely and meet all quality standards.
Support the team in the smooth and efficient running of the department. Foster a can‑do approach and continual improvement culture in all functions, ensuring Health & Safety standards are met.
Success Measures
* All SLAs within the designated area of responsibility achieved.
* All coworkers trained and signed off in accordance with the skills matrix.
* High percentage of coworkers are cross‑functional and skill fade is mitigated.
* All coworkers operating at or above target productivity rates.
* Coworkers not achieving rates are referred for performance management.
* All agency coworker engagement tasks such as 121s are up to date where appropriate.
What You Will Do
* Daily workflow management – utilising available resources effectively and raising operational blockers to SLA adherence.
* Collaboration – working closely with other leaders to move resources to meet demands and keep cross‑functional training front of mind.
* Visibility – be seen at all times by the team, giving a sense of support and leading from the front.
* Housekeeping – maintain a clean and safe working environment to support operational efficiency.
* Respond effectively to any issues within your area of responsibility.
* Process documentation updates and suitability checks.
* Ensure training and sign‑offs are completed and the skills matrix is updated.
* Safety leadership – complete relevant documentation to comply with H&S legislation and foster a safety culture.
* Log and investigate errors in a timely manner.
* Maintain radio communications.
* Conduct agency coworker 121s, return‑to‑work interviews, and performance feedback.
* Audit WMS timesheets to identify performance concerns and high performers.
* Ensure handover KPIs are completed consistently.
* Log performance discussions including error logging and timesheet rates.
* Conduct team briefs and pass on team communications.
* Step up responsibilities in supervisor absence (with support and training).
What We Expect of You
* Knowledge or awareness of warehouse operational roles.
* Experience in leading and developing a team.
* Microsoft Office skills.
* Excellent communication skills.
* Understanding and utilisation of performance KPIs.
* Ability to create and maintain basic spreadsheets and analyse data.
* Experience identifying and delivering on cost‑saving initiatives.
AI Fluency Statement
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Equal Opportunity Employer
CDW is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law.
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