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Customer success manager

Newquay
Guardhouse
Customer success manager
Posted: 30 June
Offer description

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Direct message the job poster from Guardhouse

Do you have a passion for working with people and a head for new tech – if so, we’d like to hear from you. We are looking for an enthusiastic and switched-on candidate to join our growing team based in Newquay, Cornwall.

We make workforce management software for the physical security industry. Your job will be to train new customers on how to use the system and look after them throughout the customer lifecycle. We have been expanding rapidly year-on-year and this role will see you develop into a dept manager with several direct reports.

This is a full-time office-based role. The office environment is fun and dynamic; we are right on the beach and there’s a pool table and bar onsite! We work hard but believe in the importance of good work/life balance.

Competitive salary, bonus structure, and excellent holiday allowance.

About Guardhouse

Guardhouse is a fast-growing workforce management platform purpose-built for the physical security industry. We help security businesses streamline operations, stay compliant, and drive profitability through smart scheduling, compliance automation, and integrated workforce management tools.

We're on a mission to transform how the security industry operates — and we’re looking for a driven Regional Sales Manager to help us scale.

Responsibilities:

* Onboarding new customers
* Account management of existing customers
* Helping design and implement new workflows/processes
* Providing 1 st line support
* Designing and running training sessions for new feature releases
* Product champion for Monday.com
* Reporting to senior management
* Attending national events and tradeshows (infrequent)
* Managing a team (as we grow)

The right personality:

* Personable
* Likes learning new things
* Likes teaching people
* Well organized
* Training or support experience
* Experience using Hubspot or other CRM
* Proficient in MS Office
* Strong grasp of written and spoken English


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time
* Industries

Software Development

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