A prominent IT services company in the United Kingdom is seeking an IT Service Desk Analyst 2nd Line to tackle complex technical challenges. This role involves providing expert IT support, managing service tickets, and troubleshooting network issues efficiently. Candidates should have prior experience in a similar role, strong knowledge of Active Directory, and excellent customer service skills. This position offers competitive salary, annual leave, and various wellbeing schemes. #J-18808-Ljbffr