About the RoleWe have an exciting opportunity for an experienced and motivated Senior Sensor Support Team Leader to join our growing Kingspan Sensor team.In this key leadership role, you will lead a high-performing support team, delivering an outstanding customer experience across both B2B and retail channels. Youll play a vital role in driving service excellence, technical support, and commercial performance.About Kingspan Light, Air + WaterKingspan Light, Air + Water is a global division of the Kingspan Group, operating in 20 countries worldwide. We design, manufacture, and service innovative solutions in daylighting, smoke ventilation, and water management. Our mission is simple to create sustainable, high-performing buildings that prioritise safety, comfort, and environmental responsibility.What Youll Be DoingLead, coach, and develop a high-performing support teamDrive performance against KPIs, SLAs, and customer satisfaction targetsAct as the escalation point for complex customer issues and complaintsEnsure excellent service across phone, email, and digital channelsOversee technical support queries and coordinate with engineers and service partnersMonitor and improve service delivery, including NPS and retention ratesProduce regular performance reports and insightsSupport sales activity including order processing and lead developmentBuild strong relationships with internal teams (Sales, Ops, Credit Control, Product)Use customer insights to drive continuous improvementWhat Were Looking ForEssential:4+ years experience in a customer service environmentProven experience leading or supervising a support team (B2B preferred)Strong experience managing escalations and service performanceExcellent communication and stakeholder management skillsHighly organised with the ability to manage competing prioritiesStrong IT skills (Microsoft Office)Desirable:Experience in sensors, connected devices, or technical productsCRM or service management system experienceExperience in a technical support or hybrid support roleSales or commercial experienceRelevant third-level qualificationWhat Youll BringA strong customer-first mindsetProven leadership and coaching abilityCommercial awareness and problem-solving skillsAbility to thrive in a fast-paced, evolving environmentProactive, solutions-focused approachWhy Join Kingspan?Opportunity to step into a visible leadership roleCareer Development: Access learning, development, and internal opportunities across 80+ countriesHybrid Working: 3 days on-site, 2 days remote (after training period)Working Hours:MonThu: 8:15am5:00pmFri: 8:30am4:00pmSupport & Mentorship: Grow your career with guidance from experienced teamsInclusive Culture: A collaborative, respectful, and values-driven environmentHealth & Wellbeing: Discounted gym membership, eye care, and virtual health servicesFinancial Benefits: Competitive pension and life assurance up to four times salaryEmployee Benefits: Cycle to Work scheme, employee discounts, referral bonuses, and moreEquality, Diversity & InclusionKingspan is an equal opportunities employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.Skills:Management experience customer service KPIsWHJS1_NI