Our client is a well-known and reputable HGV dealership with several depots across UK. Currently they are looking for an experienced Service Advisor / Truck Service Advisor / HGV Service Advisor to join their busy depot.
Hours of work:
42.5 hours per week across 3 alternating shifts Monday to Friday:
7.00am to 4.00pm
8.00am to 5.00pm
9.00am to 6.00pm
All with 30 minute unpaid break each day
Plus 1 in 3 Saturday mornings, 8.00am to midday.
Responsibilities:
* Understand and adhere to Service Core Process as set by the Brand and Company
* To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
* Inform customer of outstanding recall campaigns and arrange for work to be completed
* Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
* Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
* To promote additional workshop services/repairs where applicable
* Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
* Carry out daily update calls to customers on vehicle progress in the workshop
* Follow up all ‘No Show’ bookings
* Work in Progress (WIP) control for the dept
* Updating VOR’s on Manufacturer platforms on a daily basis
* Gaining authorisation for work required – either from the customer or via customer approval platforms
* To cost the work completed and raise invoices
* Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
* Accept and process all walk-in bookings
* Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
* To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
* To maintain invoice filing in an accurate, timely and efficient manner
* To ensure parts are ordered/requisitioned once relevant authority is received
* To ensure customer reception area is maintained to a high professional standard at all times
* To order/ arrange sub-contract work
* Build rapport with all staff and customers
* To ensure up to date knowledge and training on all franchise requirements
* To undertake such other tasks as may reasonably be required
* To enhance the image and reputation of the company whilst supporting its commercial interests
* To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect candidate will have:
Excellent attention to detail
Excellent communication skills with customers and colleagues
Excellent customer service skills
Excellent interpersonal, verbal and written communications skills
Proven organisational and administration skills.
Proactive approach to work
Able to work to deadlines
Problem solving skills
Technical knowledge
Analytical skills including working with statistical and costing information
Ability to work in a fast pace environment and multitask
Work on own initiative and as a team player
More about what the company can offer you:
Multi manufacturer training programmes available – we will support you with your desired career progression level
30 Days Annual Leave including Bank Holidays
Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
Holiday + Purchase Scheme (up to 3 days available to purchase)
Employer Statutory Pension Scheme
Free Class IV MOT per year
Mental Health First Aiders
Paternity pay – Full 2 weeks pay
Personal Accident Scheme
Corporate uniform provided
Cycle to work scheme
Onsite Parking
EV Salary Sacrifice Scheme
Working for a friendly family business!
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