Job Summary
We are looking for a Band 4 support Worker to join our Transition Team. You will provide support to service users based in the Kent and medway adolescent hospital.
You will need experience of working with people who have mental health difficulties in inpatients and community settings. Your role as support worker will be part of the wider team and support the physical and mental health care plan of adults with ongoing Mental health and emotional needs.
Main duties of the job
The main duties of the role are outlined in the attached job description.
This is an opportunity to be part of a dynamic service, providing opportunities to develop your skills and your career. You will play a key role in the multi-disciplinary team. You will need experience of working in a mental health care setting and have skills and experience in delivering a menu of interventions aimed at promoting recovery such as: health promotion, social prescribing, behavioural activation and key working
You will work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. You are expected to be compassionate and responsive but professional and informative and contribute to the quality of the services we provide.
About Us
Our Values
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.They are:We are kind. We are respectful. We work together with our communities.These three values help us to strive to provide the best care by the best people.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex
Probationary Period
This post will be subject to a probationary period.
Details
Date posted
10 February 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year plus HCAS per annum
Contract
Secondment
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
395-KM427-25-A
Job locations
kent and medway adolescent hospital
cranbrook road
staplehurst
TN12 0RE
Job Description
Job responsibilities
You Will Be Expected To Hold a Caseload Of Patients Allocated To You By The Management Of The Team. You Will Be Expected To Support The Team In Undertaking Some Duties Work. You Will Also Be Expected To Contribute To The Effectiveness Of Services By:
Providing skilled, evidence based care which adheres to agreed policies and procedures
Working with patients and families and qualified practitioners to contribute to all stages of the care planning process including assessing risks and needs
Acting as patient advocates in the multi-disciplinary team
Working as part of a team implementing care plans or directives overseen by the Transition team lead
Contributing to creating and maintaining high performing teams by:
communicating well with all members of the team
understanding their role in the team and how they help the team achieve its objectives
reflecting on their own practice regularly
Identifying how care could be improved
Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013)
Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary
Escalating safety concerns and by doing so acting as effective advocates for those who use our services
Being open and transparent about their own practice
Identifying areas where improvements in safety or quality can be made
Working closely with others to improve services
Maintaining accurate, legible, comprehensive records
Maintaining compliance with their mandatory training requirements
To support with duty work as required by the duty seniors and practitioner's on duty.The successful applicant will need
To be aware and demonstrate the Trust Values
To be able to travel efficiently throughout the Borough.
To be flexible, supportive and if required to take a new role within NELFT appropriate to knowledge, education and skills, as required
To have knowledge of the resources available in the area
Certificates of SponsorshipAlthough we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Use of AIPlease see attached document regarding acceptable use of AI during the recruitment process.
Job Description
You will be expected to hold a caseload of patients allocated to you by the management of the team. You will be expected to support the team in undertaking some duties work. You will also be expected to contribute to the effectiveness of services by:
Providing skilled, evidence based care which adheres to agreed policies and procedures
Working with patients and families and qualified practitioners to contribute to all stages of the care planning process including assessing risks and needs
Acting as patient advocates in the multi-disciplinary team
Working as part of a team implementing care plans or directives overseen by the Transition team lead
Contributing to creating and maintaining high performing teams by:
communicating well with all members of the team
understanding their role in the team and how they help the team achieve its objectives
reflecting on their own practice regularly
Identifying how care could be improved
Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013)
Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary
Escalating safety concerns and by doing so acting as effective advocates for those who use our services
Being open and transparent about their own practice
Identifying areas where improvements in safety or quality can be made
Working closely with others to improve services
Maintaining accurate, legible, comprehensive records
Maintaining compliance with their mandatory training requirements
To support with duty work as required by the duty seniors and practitioner's on duty.The successful applicant will need
To be aware and demonstrate the Trust Values
To be able to travel efficiently throughout the Borough.
To be flexible, supportive and if required to take a new role within NELFT appropriate to knowledge, education and skills, as required
To have knowledge of the resources available in the area
Certificates of SponsorshipAlthough we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Use of AIPlease see attached document regarding acceptable use of AI during the recruitment process.
Person Specification
Essential
Qualifications
oNVQ level 3 in care or equivalent
Qualification in health and social care or equivalent
Essential
Experience
oLone working experience
oDemonstrate Putting people first, Prioritising quality,Being progressive, innovative and continually improve, Promoting what is possible, independence, opportunity and choice and Being professional and honest
oRelevant Experience in a community setting and basic level of theoretic knowledge.
oWorking as a member of a team and flexible
oPrevious experience of working with a multidisciplinary team
Knowledge
Essential
oKnowledge and understanding of Recovery and Social Inclusion
oUnderstand the need for professional conduct and confidentiality.
oAbility to listen effectively and communicate effectively at all levels
oBasic written communication skills to enable completion of records etc.
oEmpathy, compassion, and patience.
oAbility to communicate well verbally and in writing.
oKnowledge and experience of mental health services and mental health issues
oAbility to form positive therapeutic relationships with service users and carers.
oAbility to act calmly in emergencies and respond in a professional manner to stressful and challenging behaviour
Desirable
oAwareness of local services / resources
oKnowledge of benefits / employment system
oPrevious experience working within mental health services
oExperience and knowledge to complete physical health vital signs for patients
oAble to travel within the geographical work area and across directorates
Essential
Skills
oAbility to understand relevant documentation/information Flexible
oAbility to work under own direction
oCompetent listening and observation skills
oGood Communication Skills
oAbility to relate to individuals and groups
oAppropriate responses to situations
oGood awareness of patient safety issues and reduction of risks and others
oContribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan
Person Specification
Essential
oAbility to understand relevant documentation/information Flexible
oAbility to work under own direction
oCompetent listening and observation skills
oGood Communication Skills
oAbility to relate to individuals and groups
oAppropriate responses to situations
oGood awareness of patient safety issues and reduction of risks and others
oContribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NELFT North East London Foundation Trust
Address
kent and medway adolescent hospital
cranbrook road
staplehurst
TN12 0RE
Employer's website
(Opens in a new tab)
Employer details
Employer name
NELFT North East London Foundation Trust
Address
kent and medway adolescent hospital
cranbrook road
staplehurst
TN12 0RE
Employer's website
(Opens in a new tab)
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