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What's in it for you
At Booker, along with being a great place to work and providing opportunities for career advancement, we offer the following benefits:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months of service, a Tesco colleague discount card with 10% increasing to 15% off most Tesco purchases for four days after each pay day, thirteen times a year. Includes 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM-only deals with Tesco Mobile, plus additional deals throughout the year.
* Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
* Free eye test when spending £50 or more, with 30% off glasses, sunglasses, and contact lenses over the same amount.
* 50% off health checks at Tesco Pharmacy.
* Exclusive discounts on RAC breakdown cover.
* An discounts website for everyday savings, including a cycle-to-work scheme.
* After 3 months, eligibility to join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
* Retirement savings plan (pension): save up to 5%, with Booker matching contributions.
* Life Assurance: cover for death in service up to three times your annual pay.
* Health and Wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
* A comprehensive holiday package.
About the role
You will support the Customer Service Supervisor in exceeding customer expectations. Responsibilities may include greeting customers at reception, settling invoices, providing efficient checkout service, or collaborating with other store departments. No two days are the same, but you'll enjoy a fulfilling role at the heart of our customer experience.
Responsibilities
* Assist the Customer Service Supervisor ensuring customer accounts are accurately maintained with attention to detail.
* Create a fast and efficient service environment, demonstrating passion for customer satisfaction.
* Take ownership of customer service operations in the supervisor’s absence.
Requirements
* Ability to lead from the front and prioritize tasks effectively.
* Excellent communication skills for engaging with customers and store team members.
* Energetic and driven to deliver swift, quality service.
* Strong attention to detail for administrative tasks.
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