What you’ll be doing:
* Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers, both online and in-store.
* Collaborate with other managers to enhance the overall shopping experience of the store.
* Manage performance and capability of team members, conduct disciplinary actions, and ensure accurate scheduling and pay.
Our online teams typically work early mornings, with picking for deliveries usually from 04:00 to 08:00.
What makes a great online manager:
* Experience in line management within a fast-paced, operational environment.
* Exceptional customer service skills and ability to coach a team to deliver the same.
* Proven ability to meet KPIs and performance indicators.
* Experience handling disciplinary, performance, or employee relations issues.
* Ability to lead operations independently in the absence of senior management.
Working for us has great rewards:
Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on paydays.
* An annual performance-based bonus scheme.
* Free food and hot drinks in all stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Sainsbury’s share scheme for investment at discounted rates.
* Wellbeing support including emotional, legal, and financial advice.
* Colleague networks for support and development.
* Cycle to Work scheme for purchasing bikes and equipment.
* Special offers on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We are committed to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome. We offer supportive resources, mentorship, training, career progression, and celebrate diversity through various initiatives. To learn more about our inclusivity efforts, please visit here.
Additional support:
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our business. With leadership, a passion for service, and an eye for opportunity, they empower teams to excel every day. They ensure product availability, safety standards, and smooth operations, making work more rewarding for colleagues and shopping a better experience for customers. This is how we bring our purpose to life, one action at a time.
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