Salary: £18,000 - 23,400 per year Requirements: MCP or MCSE qualifications Experience with OS builds/rebuilds for Windows 7/10 and Windows 2003-16 Server Experience with network and user configuration Ability to configure and implement Anti-Virus technologies for servers/PCs Experience in administering security implementation and analysis Familiarity with scheduling server level updates and patches from Microsoft Knowledge of user level security infrastructure management Responsibilities: Provide second and third line support to users Manage IT system capacity and monitor error conditions Ensure adherence to security policies and procedures Proactively monitor alerts within the IT systems Collaborate with the IT Technical Support Team to resolve technical issues Implement best practices in IT support Technologies: Support Network Security Windows More: We are a forward-thinking IT organization based in Norwich, seeking a Technical Support Analyst to join our dynamic IT Technical Support Team. In this role, you will play a key part in ensuring the smooth operation of our IT systems. As a contractor, you will work through an umbrella company due to the IR35 regulations. We value professional development and provide opportunities for you to enhance your skills while working in a collaborative environment. last updated 5 week of 2026