12 Month Fixed Term Contract
Responsibilities
This is a high-impact, senior-level commercial role responsible for leading and growing a portfolio of high-profile retail and retail café accounts. As a Senior National Account Manager (SNAM), you will drive strategic customer relationships, deliver sustainable growth across coffee and machine sales, and play a key role in shaping the future of UCC Coffees retail presence. You will also be expected to lead cross-functional initiatives and influence at a senior level both internally and externally. The Role:
* Own and deliver the full P&L for designated retail & retail café accounts, ensuring delivery of annual targets and contribution to the three-year strategic plan.
* Develop and execute compelling Joint Business Plans (JBPs) that align with customer and UCC Coffee objectives across product, price, promotion, and placement.
* Identify and unlock new business opportunities, leveraging insights from Category, Insight, and external data sources to stay ahead of market trends.
* Lead commercial negotiations, trading terms, and promotional planning with senior customer stakeholders.
* Collaborate closely with Finance to understand market dynamics, exchange rates, and pricing strategies.
* Build and maintain strong cross-functional relationships across Marketing, Supply Chain, Export, Technical, and European buying teams.
* Champion continuous improvement by reviewing and optimising account management processes, systems, and ways of working.
* Represent UCC Coffee at senior customer meetings, trade events, and industry forums.
The Person:
* Proven experience in national account management within FMCG, ideally with Top 4 Grocery retailers.
* Strong commercial acumen with a track record of delivering growth and managing complex P&Ls.
* Excellent business development and account management skills.
* Highly analytical with the ability to interpret data and translate into actionable strategies.
* Strong negotiation, influencing, and stakeholder management skills at senior levels.
* Dynamic, self-motivated, and resilient with a solutions-focused mindset.
* Excellent written and verbal communication skills, with the ability to present strategies clearly and persuasively.
* Experience in coffee, beverages, or foodservice categories, with knowledge of coffee machines.
* Exposure to category management and marketing collaboration.
* Degree-level education or equivalent.
Salary: Competitive
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