Who are we?
Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.
Role Overview
We are seeking a Senior Technical Writer to join our North team, where you will play a pivotal role in creating and maintaining clear, comprehensive documentation for our enterprise‑ready AI platform. Your work will directly enable developers, Centers of Excellence, and end‑users to effectively leverage North’s capabilities, from custom AI agents to secure workflow automations. This role is ideal for a writer passionate about translating complex technical concepts into accessible, actionable content.
Responsibilities
* Design and develop high‑quality technical documentation for North's features, including APIs, product features like automations, document mode and chat, 1st Party/3rd Party Custom tools, and Security protocol
* Collaborate with engineering, product, design, and customer success teams to gather insights, understand new features, and ensure documentation accuracy
* Create tutorials, quick‑start guides, and best practices to help users deploy North’s AI agents and integrations (e.g., MCP servers, 1st Party connectors)
* Organize and maintain a cohesive documentation architecture, ensuring content is discoverable, up‑to‑date, and aligned with Cohere’s style guide
* Incorporate user feedback to iteratively improve documentation and address knowledge gaps
* Contribute to processes on maintaining internal knowledge‑sharing initiatives, empowering engineers to write effectively and confidently
Requirements
* 5+ years of technical writing experience, preferably in enterprise software, AI/ML, or developer tools
* Proven ability to explain complex technical systems (e.g., APIs, data security, LLMs) to both technical and non‑technical audiences
* Proficiency in documentation tools: Markdown, Git, static site generators, and API specification formats (e.g., OpenAPI/Swagger)
* Familiarity with AI/ML concepts, prompt engineering, and modern software development practices
* Strong project management skills, with the ability to prioritize tasks in a dynamic environment
* Excellent communication skills and a user‑centric mindset
Nice‑to‑Haves
* Experience documenting AI platforms, security protocols, or enterprise workflow tools
* Hands‑on coding experience (Python, TypeScript, etc.)
Why Join Cohere?
* Impact: Shape the future of enterprise AI with a platform that prioritizes security, scalability, and user empowerment
* Innovation: Work alongside leading researchers and engineers solving complex ML challenges
* Growth: Enjoy competitive compensation, equity options, and opportunities for professional development
* Flexibility: Hybrid work model with offices in key global locations
Location
Remote or hybrid (San Francisco, New York, Toronto, London)
Diversity & Inclusion
We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
Full‑time Employee Perks
* Open and inclusive culture and work environment
* Work closely with a team on the cutting edge of AI research
* Weekly lunch stipend, in‑office lunches & snacks
* Full health and dental benefits, including a separate budget to take care of your mental health
* 100% Parental Leave top‑up for up to 6 months
* Personal enrichment benefits towards arts and culture, fitness and well‑being, quality time, and workspace improvement
* Remote‑flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co‑working stipend
* 6 weeks of vacation (30 working days!)
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