Overview
We\'re proud to be the 2025 Housing with Care Employer of the Year and we\'re excited to welcome a new Local Service Manager (Registered Manager) to our supported living service at Clover Court, Lowestoft. Clover Court provides CQC regulated care and support to people with physical disabilities and acquired brain injuries in 20 self-contained flats. We\'re a not-for-profit organisation delivering personalised housing, care, and support services across England—helping people live independently and thrive. Whether you\'re on the frontline or behind the scenes, your work matters. We put people first, think locally, and support our teams with training, development, and meaningful career opportunities. This isn\'t just a job—it\'s a chance to do something rewarding, inspiring, and impactful every single day.
The role of Local Service Manager will include:
Responsibilities
* CQC Registration as Manager
* Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
* Developing and maintaining relationships with partners, key stakeholders and external agencies
* Oversee safe and compliant medication management across the service
* Manage tenancy agreements and support residents with housing-related needs
* Lead and develop a motivated staff team to deliver high-quality care
* Working closely with our internal and external partners to achieve KPI\'s
* Overseeing the service\'s financial performance and managing the budget
* Responsibility for health and safety in the service
* Confidential 24/7 employee advice service (Includes medical and legal advice)
* Wellbeing resources through our employee platforms including Aviva Digicare
* A greener commute with our Cycle to Work scheme
* Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
* Exclusive discounts through our e-hub platform
* Securing your future with our contributory pension plan, matched up to 7%
* Life assurance
* Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period
* 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
* Growth and development with us through comprehensive training and internal career opportunities
* Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
* Loyalty recognition scheme for 12 months\' service onwards
We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Qualifications
* Proven experience of working in a managerial role within an Adult Social Care Service with NVQ Level 5 in Health and Social Care
* Previous experience of managing a CQC regulated environment is preferable
* Experience managing accommodation-based services
* Confident in computer skills such as electronic care planning, word, excel
* Able to communicate with clarity and confidence across all levels, building trust with residents, staff, and external stakeholders
* Open-minded and solution-focused approach, embracing challenges with resilience and confidence to overcome obstacles and drive continuous improvement
* Compassionate, caring, and hard working with a hands-on approach to support
* Experience of working in a personalised way supporting service users to maximise opportunities for personal development
Benefits
* 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
* Growth and development with us through comprehensive training and internal career opportunities
* Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
* Loyalty recognition scheme for 12 months\' service onwards
* Contributory pension plan, matched up to 7%
* Life assurance
* Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period
* Cycle to Work scheme
* Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
* Exclusive discounts through our e-hub platform
* Wellbeing resources through our employee platforms including Aviva Digicare
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