Academic administrator

Job Description

We’re Hiring | Learner Experience Administrator

Are you an experienced administrator with excellent organisational skills and a passion for delivering exceptional customer and learner experiences? We’re looking for a Learner Experience Administrator to join our Academic Services team.

This role supports learners throughout their full learning journey — from enrolment and induction through to course completion and certification. You’ll be the key point of contact, ensuring learners receive timely, professional, and supportive service throughout.

Please note: Experience in Planning or Accommodation is not required. We are looking for candidates with strong administrative experience, excellent communication skills, and a proactive approach.

Key Responsibilities

• Support learner enrolment, registration, and induction processes
• Coordinate learner communications and pre-course preparation
• Register learners with awarding organisations and monitor progress
• Support delegates before and after training to achieve successful outcomes
• Assist with learner submissions and portfolio completion
• Maintain learner records and manage administrative processes accurately
• Respond to learner enquiries within agreed service levels
• Deliver an outstanding learner and customer experience
• Collaborate with internal teams to ensure a seamless learner journey
• Support safeguarding responsibilities throughout the learner lifecycle

What We’re Looking For

Strong administrative experience in a fast-paced environment

Excellent organisation and attention to detail

Outstanding communication and customer service skills

Confident user of Microsoft Office (including Excel) and digital systems

Ability to manage multiple priorities and work proactively

Experience within education, training, learner support, or customer service environments is beneficial but not essential

Understanding of safeguarding and SEND support is advantageous

You’ll Succeed If You:

• Are learner and customer focused
• Build positive working relationships
• Take ownership and solve problems effectively
• Enjoy creating a positive and supportive experience for others

If you’re a strong administrator who enjoys supporting people and delivering high-quality service, we’d love to hear from you.

Apply now or contact us for more information.