Main area Clerical role Grade NHS AfC: Band 2 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (This role includes shift patterns i.e nights/days/weekends and bank holidays) Job ref 370-ADM2UEC-1650
Employer Warrington and Halton Teaching Hospitals NHS Foundation Trust Employer type NHS Site Warrington Hospital Town Warrington Salary £24,169 per annum Salary period Yearly Closing 15/06/2025 23:59
NHS AfC: Band 2
Job overview
Precious applicants need not apply
We are looking for bright and friendly skilled workers with passion and vision. Are you a motivated, enthusiastic and energetic person that we are looking for? This could be an excellent opportunity for you to join a multi-skilled administration team in the Accident & Emergency Department.
You will be joining an inclusive, diverse and engaged workforce and support our “moving to outstanding” journey. We are currently recruiting for a UEC Ward Clerk/Receptionist to join our Urgent & Emergency Care team.
The pattern of work operates across three shifts: Early shift 7.15am–3.15pm, Late shift 2.15pm-10.15pm and night shift 22.00pm-07.30am, Including weekends and bank holidays.
Main duties of the job
* The successful candidates will provide full administrative support to the Emergency Department ensuring that patients are registered accurately in an efficient and timely manner.
* You will be responsible for inputting appropriate patient information onto the electronic patient system, ensuring the patient demographic data is updated and answering telephone queries.
* The role will also include filing records, scanning, and booking patient appointments.
* Previous experience as an Administration Clerk with a working knowledge of a ward environment would be desirable. Good communication and time management skills are essential.
* Applicants should have reception experience and should have an excellent attendance record.
* You should be a calm, organized and well-motivated person with a positive and flexible approach to your work. The post involves contact with patients and their families; therefore, excellent communication skills are vital. You should possess good keyboard, IT and interpersonal skills. You should be able to demonstrate the ability to work as part of a team and have a flexible approach to your working hours.
Working for our organisation
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.
Detailed job description and main responsibilities
Answering telephone and dealing with queries.
Maintain the whiteboard information to ensure data is correct and up to date.
Work alongside a multi-disciplinary team to support day to day tasks related to inpatient/ward work and
outpatient services.
Process/fax service referrals to external/internal services and support the team.
Register/admit new attendances and outpatient appointments.
Filing, scanning, photocopying and any other administrative duties required by senior staff in the
department/CBU.
Face to face reception duties and dealing with staff/patients.
FULL JOB DESCRIPTION ATTACHED
Person specification
Experience
* • Knowledge of Lorenzo/ICE systems.
* • Knowledge of appointment systems
* • Working knowledge of Outpatient Waiting List policy
* • Knowledge of NHS practices
* • Previous Secretarial/Administrative knowledge and experience
Qualifications
* Customer Service experience
* • Familiarity of medical terminology.
* • Knowledge of Microsoft Windows Applications including Word, Excel and Outlook.
Skills
* Ability to adapt to changing practices, policies and procedures.
* Experience of dealing with the general public and / or patients
* Flexible approach and ability to work under pressure.
* Positive and enthusiastic approach to work.
* Ability to communicate in a variety of settings with both staff and patients at varying levels of understanding.
WHH hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website .Please review your eligibility and the eligibility of the role before submitting your application.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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