Job Title: IT Apprentice
Location: Waterlooville, Hampshire
Salary: GBP16,000 : GBP18,000 per annum FTE
Job Type: Apprenticheship, Full time, 52 weeks per year
Hours: 37 hours per week, Monday to Thursday 08.30am:16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day)
The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team.
This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification.
If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos.
The principal responsibilities of the IT Apprentice are:
IT Support and Troubleshooting:
* Provide first:line technical support to staff and students
* Diagnose and resolve hardware, software, and network issues
* Log, update, and monitor support tickets using the IT service helpdesk system
* Set up new user accounts and manage access permissions under supervision
Device and Equipment Management:
* Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals
* Help manage asset inventories of IT equipment
* Perform routine maintenance, including software updates and hardware checks
Network and Systems Support:
* Support the team with basic network monitoring and troubleshooting
* Assist in maintaining servers, backup systems, and cloud:based services (e.g., Microsoft 365)
* Follow IT security procedures and help identify potential risks
Technical Projects:
* Work on IT improvement projects such as device rollouts, software deployments, and system upgrades
* Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment
* Routine maintenance of IT equipment, AV equipment (projector filters and lamps)
Other Key aspects of the role involve:
* Marketing and Communications Support
* Infrastructure and Systems Maintenance
* Learning and Development
* Other Responsibilities
About you:
Essential:
* 4 GCSEs (or equivalent) 5:9 and above (including Maths and English)
* Ability to work in sympathy with the ethos of the school
* Good verbal and written communication skills and ability to relate well to children and adults
* Some knowledge of Windows 11 Systems
* Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.)
* Demonstrate the ability to think logically and take a methodical approach to problem solving
* Demonstrate the ability to organise work:load, prioritising and scheduling tasks
* Displays commitment to the protection and safeguarding of children and young people
* Excellent communication skills
* A real interest and enthusiasm for working with technology
* A desire to progress within the IT industry
* Confidence
* Strong commitment to team:working and partnership
* The ability to commit to complete a long period of study (a Level 3 apprenticeship will typically take 18 months to complete)
The following would be desirable:
* Knowledge of wider IT systems and software
* Familiarity with basic Networking
* Basic knowledge on Powershell
* Experience on building/imaging computers
* Ability to use relevant equipment / resources and technology
* A level education or beyond
* Willingness to train as Fire Warden/First aider
The duties and responsibilities in this job description are not restrictive and the post:holder will be required to undertake other reasonable duties as requested