AND Digital is a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap.
The Client Service Director is a strategic and pivotal role; it is accountable for building relationships between the Club and its clients, managing current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations.
Responsibilities
* Client relationship building: managing a portfolio of clients and nurturing trusted relationships with key stakeholders to increase AND's impact.
* Growing accounts: planning and shaping feasible account strategies that represent value for our clients, supporting AND's growth, and identifying, shaping, and successfully pitching new business opportunities to clients.
* Client assurance: managing the day‑to‑day client and AND team needs, including clear and timely communication, onboarding, and rotations.
* People leadership: communicating AND's mission and goals, building connections between AND's proposition, our clients, and ANDis goals.
* Commercial management: maintaining commercially successful accounts with minimal support, proactively minimizing revenue leakage, supporting the creation of SOWs, and understanding contract terms and commercial risk.
* Team sourcing: building and sourcing a team for the client, attending internal and client weekly scheduling meetings, and ensuring scheduling is up to date.
* Escalation point: acting as a trusted point of escalation for the client and delivery team, resolving issues for success.
Benefits
Benefits include:
* Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
* A 'Blended Working' model, enabling you to work from home, your clubhouse, on a client, or simply for a change of scenery.
* A dedicated career scrum team to help you reach your career goals and develop the skills you need to be your best self.
* An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
* Monthly and quarterly team socials on us, ranging from after‑work drinks to driving experience days with fellow club members.
* A safe environment to be yourself and challenge yourself.
* 25 days holiday allowance plus bank holidays.
* Flexible bank holidays.
* Share scheme.
* A £1000 flexifund to use on a personalised list of benefits such as gym membership, cycle to work scheme, health, dental and optical cash plan.
* Private medical insurance.
* 6% employer pension contribution when you contribute 2%.
* PLUS many more.
Equal Opportunities Statement
At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce and want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process, so please speak to our recruitment team.
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