Job Summary / Overview Salary
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- Up to 31K DOE Hybrid As a Recruitment Business Partner, youll own the end-to-end recruitment journey for operational roles across your campaign area, ensuring Teleperformance is consistently seen as an employer of choice.
Youll play a critical role in attracting, engaging, and hiring large numbers of top-quality agents and support roles to support our fast-growing operations as well as driving social value sourcing initiatives.
Youll act as a trusted advisor and business partner, collaborating closely with stakeholders across Operations, HR, Training, and Workforce Management to deliver recruitment strategies that meet both business and client needs.
Your focus: fast, efficient, and high-quality recruitment.
Youll support the growth and management of our offshore teams to ensure they work to the required standard.
The role requires you to be on site a minimum of 3 days per week.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) o Lead the full lifecycle recruitment process for large-scale operational hires, from role briefing and sourcing to offer and onboarding.
o Partner with hiring managers to define role requirements and create strategies that attract large volumes of qualified candidates quickly.
o Source candidates proactively across multiple channels including job boards, social media, professional networks, schools, and referrals.
Working hand in hand with the Recruitment Delivery Manager and/or Sourcing Manager o Screen, interview when required, and assess candidates to ensure the right fit for each role, while maintaining efficiency to meet high-volume targets.
o Coordinate pre-employment checks (backgrounds, references, etc.) to ensure compliance and smooth onboarding for all.
o Maintain accurate recruitment data in the Applicant Tracking System (ATS) and provide regular reporting on recruitment metrics and KPIs.
o Build and maintain strong relationships with internal stakeholders and external recruitment partners to ensure recruitment goals are met.
o Deliver a world-class candidate experience, acting as a brand ambassador at every touchpoint.
o Continuously improve recruitment processes, tools, and strategies to drive efficiency, quality, and scalability.
o Be a partner to your segment of the business, support strategy and high-quality recruitment for your assigned clients o Support with offshore resource development and upskilling o Drive and grow our social value standing, providing insight and analysis to diversify pipelines and maintain good data What Youll Bring Essential Criteria o Proven experience delivering high-volume recruitment as the lead recruiter, in a BPO or fast-paced operational environment o Experience managing recruitment for operational roles at scale (agents, customer service, or call center positions) o Experienced in leading a team of recruiters or recruitment administrators as part of a recruitment function o Experienced in recruiting social value candidates and/or working in social value employment o Strong stakeholder management and communication skills.
o Ability to operate in a fast-paced environment, managing competing priorities while maintaining quality.
o Knowledge of UK employment law and recruitment compliance practices is strongly preferred. xxuwjjq
o Proficiency in ATS platforms (e.g., iCIMS, JobTrain, Taleo, SAP) and Microsoft Office tools.