Salary: £30,000 - 38,000 per year Requirements: We are looking for someone with a strong customer service background. We require education to GCSE level in Maths and English, or equivalent. We need excellent oral and written communication skills with the ability to communicate effectively at all levels. We expect a clear and polite telephone manner. We require rapid and accurate data entry skills. We value strong social skills and the ability to build productive relationships with colleagues and customers. We need a logical and methodical approach to problem-solving. We are looking for someone who is passionate about providing exceptional customer service, even under pressure. We require experience working as part of a team. We are looking for someone who is professional and has a consistent can-do attitude. Responsibilities: We will have you join our Service Desk Team as an onsite engineer supporting infrastructure and networks. We will expect you to provide on-site assistance for infrastructure and networks. We will have you deliver first time fixes for incidents wherever possible. We will expect you to accurately log incidents and service requests, capturing all relevant data for efficient resolution within SLA. We will have you keep customers informed at all times on status and progress. We will expect you to follow incident, change, and problem management procedures. We will have you escalate potential service issues to the Team Leader or Service Desk to help avoid customer dissatisfaction. We will expect you to work on all open tickets assigned to you within the required timeframe and keep them updated with the correct status. We will have you deliver and maintain vendor management on behalf of the customer. We will expect you to maintain business process awareness. We will have you drive the customer experience by following our defined service desk process. We will expect you to highlight trends to the Service Desk Team Leader for review. Technologies: Support More: We are looking for an onsite engineer to join our Service Desk Team in a full-time, in-person role based in our office, working 40 hours a week Monday to Friday. The role may involve travel to locations in EC2N, W1T, and W12. We offer a salary of £30,000 to £38,000 per year. This is a customer-focused position where we value professionalism, a positive can-do attitude, and a commitment to delivering excellent service and exceeding customer expectations. last updated 21 week of 2026