Location: Iver
Overview
Buckinghamshire Libraries are looking for a Library Resources Officer to join our friendly team in the Beaconsfield Area based at Iver Heath Library. We are seeking people who share our focus on customer service and who would enjoy engaging people with services that can enrich their lives.
The salary advertised is the grade level for the role, the salary for this role will be pro-rata to 18.5 hours hours per week.
About us
Buckinghamshire Libraries are responsible for delivering a modern library service through 29 libraries to communities throughout the county, using a mixed model of staffed, volunteer-supported and volunteer-led community libraries.
We are currently in the process of launching Library Flex,an enhanced out-of-hours service which will allow library users self-service access to facilities in 8 of our county libraries in addition to a regular staffed service.
About the role
This is a customer-facing role which will require you to be present at a specific site location each day.
This role will involve working as part of a library group across multiple sites, so applicants must be willing and able to work at multiple locations. Iver Heath Library will be the typical location, but there will also be a need for travel to libraries across Buckinghamshire.
This is a part-time role of 18.5 hours per week. The working pattern is as follows:
Mondays X
Tuesdays 9.00am – 5.00pm
Wednesdays X
Thursdays 9.00am – 6.00pm
Fridays X
Saturdays 9.30am – 1.00pm
Sundays X
This role will require working closely with volunteers to oversee the daily running of the library. The role reports to the Area Manager, who is responsible for management of the library.
As part of this role, you will:
1. Supervise a team of dedicated volunteers and support them to serve library users and maintain the library collections.
2. Directly deliver library services to customers and resolve complex enquiries escalated by volunteers, for example by signposting to council services under the library’s role as a Council Access Point.
3. Be responsible for opening and closing the library, ensuring the building is in good order and carrying out regular health and safety checks.
4. Oversee the volunteer rota and plan ahead to ensure the library has sufficient coverage, and take part in recruiting, inducting and training new volunteers in accordance with library service policies and procedures.
5. Work with service colleagues to maintain a diary of planned activities and partner events to develop the library as a community hub, particularly around the areas of cultural participation and health and wellbeing.
Fixed
As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.
About you
We are looking for somebody passionate about libraries and the role they can play in transforming the lives of children, young people and families, and who is keen to promote wellbeing in the community by combating loneliness and social exclusion.
If you're brilliant at helping customers with enquiries, with skills to promote and help access to digital services, and you’re keen to develop the library as a community hub with access to information, then we want to hear from you.
You should also have experience in supervision and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors.