Job Title: Relationship Banker – Cambridge, MA, Cambridge
Client:
Bank of America
Location:
Cambridge, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
b77c8bd7eb59
Job Views:
11
Posted:
01.08.2025
Expiry Date:
15.09.2025
Job Description:
Description: This role involves engaging clients in the lobby to educate and assist with transactions via self-service resources such as mobile banking, online banking, or ATM. Responsibilities include processing cash transactions accurately and efficiently, and having in-depth conversations to understand clients' financial and life priorities, connecting them to suitable solutions.
Responsibilities:
* Execute the bank's risk culture and aim for operational excellence.
* Build relationships with clients to meet their financial needs.
* Follow established processes and guidelines, complying with laws and regulations.
* Expand business knowledge by collaborating with experts in small business, lending, and investments.
* Manage traffic, appointments, and outbound calls effectively.
* Enhance the client experience.
* Handle cash responsibilities.
Required Qualifications:
* Enthusiastic, motivated self-starter with a strong work ethic and results focus.
* Effective collaborator with strong relationship-building skills.
* Passionate and committed to improving clients’ financial lives.
* Confident in identifying solutions based on client needs.
* Effective communicator, comfortable engaging with all clients.
* Able to learn and adapt to new information and platforms.
* Capable of educating clients on self-service banking transactions.
* Strong critical thinking and problem-solving skills.
* Adheres to established processes and legal requirements.
* Time and capacity management skills.
* Results-oriented, acting in clients' best interests.
* Flexible to work weekends and extended hours as needed.
Desired Qualifications:
* Experience in financial services and industry knowledge.
* At least one year of successful sales experience with individual sales goals.
* Six months of cash handling experience.
* Bachelor's Degree or relevant Associate’s Degree in business or finance.
Skills:
* Adaptability
* Business Acumen
* Customer and Client Focus
* Oral Communications
* Problem Solving
* Account Management
* Client Experience Branding
* Client Management
* Client Solutions Advisory
* Relationship Building
* Business Development
* Pipeline Management
* Prospecting
* Referral Identification
* Referral Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
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