Sage Newcastle Upon Tyne, England, United Kingdom
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Global Talent Acquisition Partner @ Sage | Technology Recruitment, Sales Recruitment
Are you a Salesforce expert with a passion for process design and business transformation? We’re looking for a CRM Analyst to join our team in Newcastle, supporting Customer Services in developing and improving CRM processes globally.
This is a hybrid role with 3 days per week in the office.
What You’ll Do:
As a CRM Analyst, you’ll act as the glue between Sales, Customer Services, and cross-functional teams—facilitating smarter ways of working, leading CRM improvements, and ensuring our platforms reflect our commitment to putting the customer first.
You’ll work across regions and teams to:
* Design and review CRM processes aligned with global standards
* Bridge business needs with CRM functionality (Salesforce and others)
* Lead user acceptance testing and manage new CRM feature rollouts
* Continuously enhance CRM systems with a focus on usability and efficiency
* Track and measure the success of CRM improvements
Key Responsibilities:
* Salesforce Expertise: Enhance our CRM tech stack by business area, region, or team
* Business Process Design: Help shape and implement global CRM processes and methodology
* Business Analysis: Gather and prioritize global requirements for Sales and Services
* CRM Innovation: Stay ahead of Salesforce releases and industry best practices
* Data & Intelligence: Design and optimize data structures that support better business decisions
* Enablement & Adoption: Create engaging content and materials to boost user adoption
* Project Management: Lead rollouts and continuous improvements across teams and regions
Location & Work Model:
* Based in Newcastle
* Hybrid model: 3 days in-office per week
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Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Analyst
* Industries
Software Development
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