Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment?
Randstad Facilities Management Team are currently recruiting for a Helpdesk Administrator on behalf of our FM client based in Newcastle. The successful candidates will be responsible for managing customer enquiries, liaising with departments in the organisation to ensure customer satisfaction is delivered.
The package includes:
1. Competitive hourly rate up to GBP14.50
2. Core hours Monday to Friday (37.5 hours per week)
3. 08:00 - 16:00 Monday to Friday
Duties and responsibilities will include:
1. First point of contact with the clients' customers
2. Managing customer enquiries via multiple communication methods - telephone, email, systems, and Webchat/Apps.
3. Offering support to customers, both internally and externally
4. Logging client information and activity onto a web-based system
5. Using contract guidelines and knowledge to agree on the most accurate job priority and descriptions for reactive works
6. Working as part of a team and on own initiative
7. Assisting with reporting on jobs logged, completed, and outstanding
8. Providing Administrative support to wider teams as and when required
The successful candidate:
1. Experience working within a Customer Service environment
2. Confidently take calls from building users at 3 sites across the estate
3. Be confident using a computer and able to type, plus additional admin duties such as scanning documents
For more information, or if you would like to apply, contact Jess at Randstad C&P Newcastle or apply with your most up-to-date CV.
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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