About Painshill & the Role Painshill is a Grade I listed 18th century landscape garden of international renown, attracting over 100,000 visitors a year. Inspired by landscape paintings and the Grand Tour through Europe, the Hon Charles Hamilton created Painshill between 1738 and 1773, as a living painting.
Set within the picturesque landscape, the Tea Room is a significant part of Painshills commercial operation and is open every day except Christmas Day and Boxing Day. We are seeking a Tea Room Assistant to join our small, friendly and busy team, delivering exceptional customer service to every visitor coming into the Tea Room. The applicant must be confident, friendly and self-motivated with the ability to work on their own and as part of a team with high personal standards.
Reports to Line Manager
Food & Beverage Supervisor
Working Hours & Remuneration * Salary: £19,120 pro-rated for 4 days (£23,900 FTE)
Days of work: 4 days/30 hours per week (FTE 37.5 hours) with a 30 minute unpaid break
Working week: Monday to Sunday working a minimum of 3 weekends out of 4 on a rostered basis
Hours of work: Daytime with minimal evening cover
This is a 6 month fixed term contract with a possibility of extension. Working Location Painshill Park, Cobham, Surrey KT11 1JE
Please note that due to Painshills location, own transport is recommended
Main Responsibilities and Tasks As front of house staff, assist in the day to day servicing of the Tea Room as rostered
Ensure a high standard of customer service to all visitors and staff at all times
Ensure the Tea Room is prepared and ready for visitors prior to opening
Preparing and serving Barista coffee and other drinks
Cash handling, including opening and closing the till and contactless payment management
Maintain Health and Safety standards, including COSHH regulations
Ensure correct food labelling, paying particular attention to allergens (Natashas Law)
Maintain a high standard of cleanliness in the front of house areas (including the outside area)
Ensure stock is replenished in a timely manner, reporting shortages to the Food & Beverage supervisor
Ensure correct storage of food and stock rotation is in place i.e. checking use by dates
Display merchandise attractively
Work in the correct and appropriate clothing at all times (uniform provided)
Undertake general cleaning as directed
Report maintenance, hazard and/or any staffing issues
Qualifications and Experience Working in a front of house role, desirable but not essential
Customer service experience, desirable but not essential
Barista service training an advantage, desirable but not essential (training will be provided)
Confident when dealing with the public
Strong motivational skills, energetic and a desire to be the best
Ability to work under pressure, multi task and prioritise
A professional outlook and high standard of personal hygiene and appearance
Knowledge of food and food preparation
Level 1 Food Safety & Hygiene for Catering Certificate; desirable but not essential (training will be provided)
Skills and Personal Attributes Good Communication and interpersonal skills
Customer focused with a positive attitude
Helpful and friendly
Enthusiastic with a willingness to learn
Positive team player who can also work on their own initiative
Benefits of working at Painshill 25 days annual leave, FTE, plus statutory holidays, increasing after 2 years service
Free food and drink when on duty
On-site free parking
Continued training and development
Entry to Painshill for yourself and immediate family (when off duty)
Discount in the Painshill Garden Shop (at all times) & Tea Room (when off duty)
Employee Assistance Programme
Please note: The above Job Description is not exhaustive and the post holder may be required to undertake other duties which are broadly in line with the above key responsibilities and the overall business objectives of Painshill.
To Apply: Please email CV and covering letter
Closing Date: Wednesday 3rd September at 12 noon. We reserve the right to appoint prior to this date.
Interview Date: Scheduled for the week commencing 8th September.
Start date: ASAP
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