Salary and Hours
* £19,304 per annum plus additional benefits.
* 21 hours per week.
* FTE - 37 hours: £34,012
* Location: Home-based with occasional travel to Magna Head office in Dorchester DT1 2PJ, therefore we suggest that you reside within 50 miles distance of this location.
* Permanent role.
* Closing date for applications: 13.05.26 (Midday)
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The role & what you take care of:
An exciting opportunity has arisen for a Lettings Officer. You will be part of a team where our people are passionate about delivering an all-round outstanding customer experience. This is a diverse opportunity for a skilled and conscientious housing professional to deliver a high-quality lettings service by ensuring Magna vacant homes are efficiently allocated. You will need to demonstrate a commitment to exceptional customer service, while maintaining elevated standards of quality, adapting readily to accommodate the needs of both Magna customers and team colleague. Your responsibilities will include but not be limited to:
* To let our existing homes and new builds to customers wanting a quality home that’s right for them.
* Carry out detailed assessments to ensure homes are let in line with the relevant policies, procedures and agreements.
* Collaborate with colleagues to ensure efficiency in the empty homes delivery process.
* Work with local authorities, registered partners and other stakeholders as required.
* Ensuring the accuracy and integrity of customer data through diligent record maintenance.
What you need to be successful:
* Previous experience working in housing association lettings alongside a CIH qualification would be considered advantageous.
* Great customer service, communication and IT skills.
* The capability to prioritise tasks, manage workloads effectively, and work independently when necessary.
* Familiarity with the geographical region of Somerset and Dorset.
* Able to deliver team targets without compromising the customer experience.
This post is subject to a Basic Level Disclosure & Barring Service (DBS) check.
Applicants with transferable skills are encouraged to apply.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936.
To apply please follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
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