Operational Support Officer - Public Sector
Location: Manchester Pay: £12.86 per hour, rising to £13.25 per hour after 12 weeks Type: Temporary, 28 hours/week (Tuesday to Friday)
We are currently recruiting for an Operational Support Officer to join a busy and rewarding public sector environment supporting the delivery of justice across England and Wales.
This is a varied and fast‑paced role where you'll be helping court and tribunal users, supporting hearings, and ensuring services run smoothly day to day. You'll work closely with colleagues, judicial office holders, and partner agencies while providing excellent customer service to members of the public.
No two days are the same, making this an ideal opportunity for someone who enjoys problem‑solving, working with people, and being part of a team that makes a real difference.
What You'll Be Doing
* Supporting the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready for proceedings
* Handling face‑to‑face, telephone, email, and digital enquiries from court users, legal professionals, and partner agencies
* Providing clear guidance and support to members of the public, including vulnerable users and those with additional needs
* Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection requirements
* Managing legal documents, correspondence, hearing notices, and administrative tasks to support the progression of cases
* Assisting with scheduling, listings, jury administration, and other operational activities to help services run efficiently
* Working closely with colleagues, judicial office holders, and external stakeholders to deliver an effective and professional service
* Responding professionally to sensitive or challenging situations and escalating issues where appropriate
You may also support hearing room activity by assisting judicial office holders, preparing case materials, and ensuring hearings run smoothly on the day.
What you'll bring:
* Reliable and well‑organised, capable of managing a busy workload
* Confident communicator across various channels
* Proficient in Microsoft Office and digital systems
* Calm, professional, and resilient under pressure
* A strong team player with keen attention to detail
* Passionate about delivering excellent customer service
What's in it for you:
* Support an essential public service and make a positive impact
* Gain valuable experience within the justice and Civil Service environment
* Develop transferable administrative and operational skills
* Be part of a meaningful role that benefits communities and individuals
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.
In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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