Are you passionate about IT and eager to kick-start your career in a fast-paced, innovative environment?
Join Trade Interchange, a leading UK software company based in Teesside, known for its innovative ARCUS platform that helps organisations streamline supplier management. As an IT Apprentice, you’ll play a key role in delivering first-line support to users by resolving hardware, software, networking, and operating system issues. You’ll monitor and maintain ICT systems daily to ensure smooth, secure operations, support cloud services like Azure and DevOps, and work alongside the team to uphold security standards.This is a fantastic opportunity to gain hands-on experience managing software updates, troubleshooting technical faults, and contributing ideas for system improvements in a fast-growing, agile environment.
This exciting IT apprenticeship offers more than just valuable hands-on experience—it provides a clear pathway for long-term career growth. Upon successful completion of the Level 3 IT Apprenticeship, you will progress onto the Level 4 Network Engineer Apprenticeship with Trade Interchange, forming part of a structured 3-year development plan designed to help you thrive in the tech industry..
A Typical Day in the Job:
* Deliver first-line IT support by assisting users with common issues related to hardware, software, networking, and operating systems.
* Carry out daily monitoring, troubleshooting, and routine maintenance of ICT systems to ensure reliable performance.
* Provide support for cloud services, including Azure and DevOps, and escalate technical problems when necessary
* Work closely with the wider team to help ensure all ICT services comply with security standards such as ISO 27001.
* Maintain a good working knowledge of the ICT infrastructure to quickly identify and resolve technical faults.
* Manage regular software updates, security patches, antivirus tools, and general system upkeep to keep devices secure and up to date.
* Proactively identify patterns or recurring issues in the IT environment and recommend improvements to systems, software, or configurations.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours&Benefits:
* £15,000 to £17,000 per annum
* Monday to Friday 8:30am till 5:00pm
* Annual holiday entitlement is 31 days per year inclusive of bank and public holidays.
* Life assurance at 4 times basic salary
* Employer contribution to pension scheme of up to 3% of basic salary matching
* Regular social events
* After successfully completing the Level 3 IT Apprenticeship, you will progress to the Level 4 Network Apprenticeshipwith Trade Interchange
Desired Qualities, Skills and Knowledge:
* Actively stays up to date with the latest tools, trends, and developments in the IT industry
* Good communication skills
* Passionate about working in IT and building a long-term career in the field
* Eager to learn new skills and expand technical knowledge
* Self-motivated with a strong desire to succeed and deliver high-quality work
* Grade 5/C in Math's and 4/C in English
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Trade Interchange. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
In Short
* Industry Education
* Founded 2006
* Location Newton Aycliffe, County Durham
* Company size 50 - 199
About Baltic Apprenticeships
Our specialist apprenticeship programmes launch careers in IT, software development, data analysis, and digital marketing.
We were the first training provider to offer a completely digital apprenticeship training platform, and we haven’t looked back. Our expert Trainers and Learning Mentors deliver our exciting apprenticeship programmes across the country.
We are dedicated, digital experts who are passionate about making an impact. Regardless of race, gender, experience or location, our innovative approach to technical training creates opportunities for people with a passion for digital technology.
Whether you’re starting your tech journey fresh from school or are looking to change your career path, a Baltic Apprenticeship is an amazing way to gain a recognised qualification and take your place within a fast-growing industry.
Our Programmes
We work with an incredible range of employers across England to create jobs and training opportunities within the digital and tech sector.
From tech start-ups and long-established local heroes to large multinationals and industry leaders – our apprenticeship opportunities are available within organisations of all shapes and sizes. What unites them all is our shared passion for learning and development.
We offer the following Level 3 Apprenticeships:
* Data Technician
* Digital Marketer
* IT Support Technician
* Network Technician
* Software Development Technician
We also offer Level 4 progression routes:
* Data Analyst
* Marketing Executive
* Network Engineer
* Software Developer
What Do Our Apprentices Say?
“Baltic were a great support throughout my apprenticeship. They clearly knew how to provide online training which was really good. My Learning Mentor was really great. We had regular check-in sessions and he was very personable – always willing to get back to me quickly if I ever emailed him or wanted to chat on the phone.” – Katie, Data Apprentice.
“Baltic have provided me with many training courses and opportunities to learn more about my field of work. All the training I’ve done has in some way linked to the work I do, so I’ve seen immediate results when it comes to education.” – Harrison, IT Apprentice.
“I have felt supported from the very first person I spoke to – even before I got my role, and the trainers and recruitment team all really wanted me to succeed.” – Kathryn, Digital Marketing Apprentice.
Join our Team
Our team of changemakers are behind every training course we deliver and every apprenticeship opportunity we create. We are a growing organisation, looking to add to our team of talented, passionate, and learner-focused people.
We are a team of dedicated digital experts, educators, innovators, opportunity creators and apprenticeship advocates who are passionate about making a meaningful difference for our learners and the tech industry.
We provide the environment, knowledge and tools that will nurture your growth and empower you to succeed. We take care to recognise your performance and celebrate the part you play in delivering our vision, mission and aims.
People development is important to us: it’s what we do. At Baltic, we will nurture your knowledge and skills, unlocking potential and progression opportunities.
We are One Team, Changing Futures – will you join us?
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