Are you ready to
embark on a journey of excellence in hospitality? Firmdale Hotels invites you
to become an integral part of our esteemed team as a Receptionist at our
Knightsbridge Hotel, where passion meets professionalism and every guest
experience is crafted with care.
Firmdale Hotels
is renowned for its distinctive character, unparalleled service, and commitment
to creating unforgettable guest experiences. With a collection of award-winning
luxury boutique hotels in prime locations across London, New York, and beyond,
we pride ourselves on delivering exceptional service and maintaining the
highest standards of quality and style.
As a
Receptionist at Knightsbridge Hotel, you will serve as the face of hospitality,
embodying warmth, professionalism, and a dedication to excellence.
Responsibilities:
* Greeting guests with a genuine smile and
providing a warm welcome upon arrival.
* Efficiently managing check-ins and check-outs,
ensuring a seamless and pleasant experience for our guests.
* Handling guest inquiries, requests, and
reservations with promptness and efficiency.
* Maintaining a tidy and organised reception
area, contributing to the overall ambiance of the hotel.
* Collaborating closely with colleagues across
departments to deliver exceptional service and exceed guest expectations.
* Demonstrating a keen eye for detail and a
passion for creating memorable moments for our guests.
* Upholding the highest standards of
presentation and professionalism, reflecting the luxury and sophistication
of Knightsbridge Hotel.
What you Need:
* A positive attitude and a genuine passion for
hospitality.
* Exceptional communication and interpersonal
skills, with the ability to engage guests and colleagues alike.
* Strong organisational skills and attention to
detail, ensuring accuracy and efficiency in all tasks.
* The ability to thrive in a fast-paced
environment and work effectively as part of a dynamic team.
* Dedication to providing personalised service
and anticipating the needs of our discerning guests.
* Impeccable grooming and presentation.
What
We Offer:
* Competitive hourly rate of £15.50 to £17.00 inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash plan (including
contributions towards dental, optical, alternative and complementary
therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per year
for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
At Firmdale
Hotels, we take pride in our commitment to excellence and our dedication to
creating unforgettable experiences for our guests. If you are ready to embark
on a rewarding journey with a team that values passion, innovation, and
excellence, we invite you to apply for the role.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.