“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
***Subject to Contract Award ***
Purpose
We need you to work in the administrative team working alongside our operational teams to support the delivery of the IPS programme in Hull & East Riding. To stand-out you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others. Your eye for detail and rigorous approach to quality will be crucial in ensuring that we offer the very best support to its participants and that we successfully implement each element of the Individual Placement and Support (IPS). The aim of the service overall is to contribute to the Shaw Trust vision of a society in which everyone has the opportunity for employment, inclusion, and independence.
You will be the main point of contact for Participant enquires, receive and process all referrals to the contract and collect, collate, and disseminate management information for use in the delivery of the Contract.
You will be an integral part of the operations team and provide support to them on days, events and attend regular team meetings.
Essential:
You will have:
1. Proficient with Microsoft Excel, Word, Outlook and Teams (E)
2. Customer service or administration experience (E)
3. Relevant experience in an administrative function (E)
4. Demonstrable experience of successfully working to targets (E)
5. Excellent verbal and written skills and ability to communicate concisely and effectively (E)
6. Demonstrable experience of providing excellent customer service skills (E)
7. Understanding of data protection and information security (E)
Download the Job Description for full details.
Location:
This is a home based role but will require regular travel to team meetings.
Employee Benefits
As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:
8. 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
9. 2 days paid volunteering leave each year
10. An enhanced pension scheme after 6 months
11. Life Assurance at 3 times your annual salary rate
12. Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
13. Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network and Back to Work Support Group)
14. Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan